Manager, Telemarketing

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At belairdirect, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts - the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

About the role

We are currently seeking a Manager, Telemarketing who will play a critical role in supporting our growth and operations.

Reporting to the Director - Operations, Sales the Manager, Telemarketing is responsible for overseeing all telemarketing, customer service and operational support activities.

What does this entail? Being part of a dynamic and agile team that drives performance, new ideas and a high level of engagement.

**WORKPLACE**: Montreal (2020, Robert-Bourassa)

**What you’ll do here**:
Responsible for all telemarketing activities in order to deliver on our plan containing ambitious results and high-quality service levels;
Develop and maintain a structure as well as channels of communication with key business stakeholders to communicate results and promote the department;
Participate in the implementation and launch of strategic sales and telemarketing activities and projects;
Implement a budget follow-up and planning process that optimizes our expenses and profitability;
Participate in the identification of training needs and coordinate the implementation of training initiatives for the entire department, all with a view towards continuous development;
Implement and oversee a quality program to ensure our highest standards of customer service;
Prepare performance reports by analyzing operational data and trends, allowing us to respond with appropriate action plans;
Ensure the development, growth and succession of the workforce through performance management activities and identification of key talent;
Plan and oversee the hiring process for agents, coordinators and unit managers;
Actively participate in executive forums to bring forward telemarketing issues, opportunities, and initiatives at the strategic level.

**Qualifications**:
**What you bring to the table**:
Bachelor's degree in administration or equivalent combination of education and experience
Three years of experience managing large teams (an asset)
Experience in a call center (an asset)
Bilingualism, fluent in both English and French, spoken and written
Focused on growth and sales development
Excellent communication skills
Excellent leadership and coaching skills
Decision making skills
Planning and organization

**Here are a few reasons why others have joined our team**:
An award-winning, inspiring workplace that supports its people and recognizes great work
Stimulating, challenging projects and development opportunities to help you grow your skills and career
A comprehensive financial rewards program that recognizes your success
An extensive, flexible benefits package
An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

Closing Statement

We are an Equal Opportunity Employer

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

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