Bilingual Client Service Administrator

1 week ago

Oakville, Canada AUTO SHIELD CANADA Full time

**About Us**

Auto Shield Canada is a leading provider of protection programs and a third-party claims administrator. As part of a group of specialized insurance firms, we are committed to delivering consumer certainty and service excellence.

At the core of our philosophy is the belief that consistently exceeding client expectations helps us attract the best talent, creating fulfilling careers and lives worth living.

**Position Overview**

**Key Responsibilities**
- Accurately process **cancellations and transfers** of vehicle protection plans.
- Provide **support to dealership partners**, addressing contract-related and administrative inquiries.
- Manage and maintain customer records and accounts.
- Handle and resolve customer complaints with empathy and efficiency.
- Follow up with customers to ensure issue resolution and satisfaction.
- Process **Accounts Receivables** and assist with administrative billing tasks.
- Identify customer needs and offer appropriate solutions and services.
- Prioritize tasks and manage multiple client issues simultaneously.
- Deliver exceptional service at every touchpoint, reinforcing our brand commitment to quality.

**Qualifications & Experience**
- Minimum **2 years of customer service experience** required, preferably in the automotive, insurance, or warranty industries.
- Dealership Experience and knowledge is preferred.
- Completion of Secondary School is required.
- Bilingual in **English and French** (spoken and written) is **mandatory**.

**Knowledge, Skills, and Abilities**
- Proficient in MS Office Suite (Excel, Word, PowerPoint), G-Suite, and Outlook.
- Strong verbal and written communication skills with a professional and courteous demeanor.
- Exceptional interpersonal skills for working with customers, dealers, and internal teams.
- Capable of adapting to changing priorities with a proactive and positive attitude.
- Highly organized, self-motivated, and able to work independently with mínimal supervision.
- Demonstrated ability to take ownership of tasks and lead by example.
- A reliable vehicle is required.

**What We Offer**
- Competitive salary**:$50,000.00 annually**:

- Benefits package including:

- Dental care
- Extended health care
- On-site parking
- Tuition reimbursement
- Monday to Friday schedule (no weekends)
- This will be a hybrid role with two rotating shifts (11am-7pm) (1pm-9pm)
- A supportive, growth-oriented environment with opportunities for advancement

Pay: From $50,000.00 per year

**Benefits**:

- Casual dress
- Disability insurance
- Employee assistance program
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Dealership: 1 year (required)

**Location**:

- Oakville, ON (preferred)

Work Location: Hybrid remote in Oakville, ON

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