User Support Technician

2 weeks ago

Mississauga, Canada Pi-squared Consulting Full time

**Work Setting**:

- Relocation costs covered by employer
- Startup company
- Willing to relocate
- Help desk
- Consulting firm

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

**Supervision**:

- 1 to 2 people

**Computer and Technology Knowledge**:

- MAC
- Networking hardware
- File management software
- Multimedia software
- Word processing software
- Presentation software
- MS Office
- MS Windows
- Spreadsheet

**Work Conditions and Physical Capabilities**:

- Fast-paced environment
- Work under pressure
- Repetitive tasks
- Attention to detail
- Sitting

**Own Tools/Equipment**:

- Computer
- Printer
- Internet access
- Cellular phone

**Personal Suitability**:

- Accurate
- Effective interpersonal skills
- Excellent oral communication
- Excellent written communication
- Team player

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