Customer Service Representative

5 days ago

North York, Canada UniUni (Uni Express Inc.) Full time

**Who Are We?**

UniUni is a Canadian courier for e-commerce and logistics companies that is full of energy and determination. Our team and technology elevates and streamlines fulfillment services in Canada to meet customers' demanding expectations. With tens of thousands of parcels fulfilled daily, we have established ourselves as a leader in the last mile delivery and e-commerce fulfillment operation in Canada.

**What Do We Offer?**

**Responsibilities**
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid, and complete information by using the right methods/tools.
- Meet personal/customer service team KPIs.
- Handle customer complaints, provide appropriate solutions and alternatives within respectable time limits; ensure follow-up to ensure resolution.
- Keep records of customer interactions, process tickets, and file any documents
- Follow communication procedures, guidelines, and policies
- Respond promptly to all customer inquiries

**Requirements**:

- Related Work Experience
- Proven customer support experience or experience as a Client Service Representative
- Formal Education or Equivalent
- Strong customer contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively\
- Problem-solving skills
- Mandarin is an asset

All interested applicants are requested to submit a resume. We thank all applicants in advance for their interest but only those selected for the interview process will be contacted.

**Job Types**: Full-time, Permanent

Pay: $37,440.00-$39,520.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Discounted or free food
- Life insurance
- On-site parking
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person

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