Client Services Coordinator

JOB TITLE: Client Services Coordinator

REPORTS TO: Client Services Manager

SALARY RANGE: $27.26 - $30.99 per hour

HIRING RANGE: $27.26

POSTING DATE: APRIL 14, 2025

CLOSING DATE: APRIL 28, 2025

COMPETITION: 2025-14

THIS POSTING IS FOR ONE (1) PERMANENT FULL-TIME POSITION.

This unionized position will provide tenant-focused, respectful, welcoming, and informative front counter services at LMCH, act as liaison between community members and other LMCH departments and assist tenants in connecting with broader community support systems in accordance with LMCH’s We CARE philosophy.

Who We Are: London & Middlesex Community Housing (LMCH) provides 3,282 housing units across 32 properties to more than 5,000 people. Those who call LMCH home are a diverse cross-section of individuals including families, seniors, adults, and new Canadians, all of whom are living with limited income. At LMCH, we believe that housing is the foundation of a better tomorrow.

Mission: LMCH provides and maintains homes in a safe and supportive

environment to meet the needs of the people we serve in our communities.

Vision: LMCH envisions healthy homes and communities in London and Middlesex. Leading by example, LMCH will help make a difference and positively impact lives using housing as the foundation.
- Ontario Municipal Employees Retirement System (OMERS) Pension
- Group benefits, including health and dental, for full-time employees
- Employee, Dependent and Optional Life Insurance
- Employee and Family Assistance Program
- Wellness, & Wellbeing Program

LMCH Values:
To Collaborate

To be Accountable

To be Responsive

To promote Equity

1. PURPOSE OF THE JOB:
Reporting to the Manager of Client Services, the incumbent will work in collaboration with LMCH staff, tenants, and relevant community agencies within the framework of LMCH’s mission, vision, and values.

2. KEY DUTIES & RESPONSIBILITIES:

- As a first point of contact with LMCH tenants, promote a comfortable and safe environment where tenants feel valued and respected.
- Work to resolve tenant concerns by listening and gathering information; resolve matters with tenants if possible and refer to other staff and community supports when necessary.
- Continue to demonstrate a high level of understanding of the various programs offered by community agencies, their intake criteria, and logístical details; warm transfer tenants to community supports.
- Assist tenants to complete forms, including tenant report forms, lease renewal packages, maintenance requests, including creation and issuing of work orders, etc.
- Cross train in the roles and responsibilities of the Property Services Coordinators (PSCs) to assist in managing maintenance workflow within Property Services.
- Assist with courier deliveries, pickups, gathering and distributing mail, scanning, and faxes.
- Other general reception duties, including taking payment of rent; preparing bank deposits, providing general information about LMCH services, etc.
- Provide onsite services to tenants, prospective tenants of LMCH, their representatives, and the general public as required.
- Participate in other community development and engagement events as required.
- Enter notes into Yardi as appropriate.
- Build and maintain collaborative working relationships with LMCH staff, tenants, volunteers, and providers in the community.
- Actively participate in communication, teamwork, staff development, and committee work as required.
- Other duties as assigned.

3. EDUCATION, EXPERIENCE, & QUALIFICATIONS:

- Minimum of a completed two-year college diploma in social services or in a relevant discipline.
- Minimum of three years of experience in community services.
- Ability to communicate effectively both verbally and in writing with French-speaking Tenants is considered an Asset.
- Ability to work with a variety of personalities using tact and solid customer service skills.
- Teamwork and interpersonal skills with an above-average level of emotional intelligence.
- Strong communication skills, ability to compose clear and concise written documents, and clearly communicate information and answer questions.
- Excellent organization skills.
- Strong knowledge of community-based services and resources.
- Experience working with an interdisciplinary, diverse team.
- Strong computer literacy, including effective working skills of MS Word, Excel, Outlook.
- Experience with Yardi or other accounting/property management software considered an asset.
- Experience in cash handling and managing a float and balance payments.
- Training in non-violent crisis intervention, de-escalation, and mental health first aid considered an asset.
- Lived experience residing in social housing considered an asset.
- Proficiency in additional languages commonly used by LMCH tenants considered an asset.

4. WE CARE PHILOSOPHY:
The incumbent contributes and supports the overall culture and working environment of the agency by:

- Having a working knowledge of cul