Intern Iosa

Employment Type: Internship
Contract Duration: 6 months

At IATA, we speak for the airlines of the world, serving and supporting over 300 of them across all continents. We are passionate and knowledgeable about the aviation industry, and we strive to make it safer, smarter, more sustainable and more inclusive. We celebrate diversity and inclusion in our workforce, and we respect and value the different backgrounds, perspectives and skills of our employees. We also care about our employees’ wellbeing, and we provide flexible work arrangements, travel benefits, family-friendly policies, equal pay and a day off on your birthday. We believe in giving back to the community and encourage our staff to participate in volunteering activities that support causes they care about. We encourage you to join our global community of aviation enthusiasts, and we will do our best to make you feel comfortable during the interview process. IATA is more than a trade association; it is a vision of a better future for air travel.

About the team you are joining

The IATA Operational Safety Audit (IOSA) Program is an internationally recognized and accepted evaluation system designed to assess the operational management and control systems of an airline.

In this role, reporting to the Assistant Manager, Audit Administration, you will be supporting the day-to-day administrative operations of the IOSA program. You will have the opportunity to be in touch with airline stakeholders, auditors, and external vendors.

What your day would be like
- Prepare registration certificates and ship them to customers;
- Assist with contract processing activities;
- Support with IT platforms troubleshooting activities;
- Maintain day-to-day communication with external stakeholders and help manage queries raised through Salesforce;
- Support, liaise and coordinate with other internal IATA stakeholders;
- Assist in the preparation of ad-hoc reports/documents.

We would love to hear from you if
- Hold a university degree and are a recent graduate;
- Are highly motivated and have the ability to multitask and work with high level of accuracy;
- Have excellent communications skills in English;
- Have customer service experience (asset but not a must);
- Have experience using Salesforce and SharePoint (asset but not a must).

Travel Required: N

**Learn more about IATA’s role in the industry, our benefits, and the team at **iata/careers/**. We are looking forward to hearing from you