Manager, Aquatics

Making Waves Swim School has been producing confident swimmers and providing award-winning water safety programs for children and adults since 1994. Between our four locations in Brampton, Milton, Mississauga and Vaughan, Making Waves currently teaches over 7,000 swimmers per week in learn-to-swim programs.

**THE ROLE**

This is a full time position that requires solid multi tasking skills with the utmost efficiency. Everyday will be different, some days will be staff focused, others will be more customer focused or business focused. You must demonstrate strong leadership and listening skills, have a collaborative spirit and be highly proficient with oral and written communication.

In this position you will be leading and working closely with a team of Supervisors, Customer Service Representatives, Head Coaches and Coaches. In order to be successful in this position you must understand how to run a large, demanding facility, have strong attention to detail and have a commitment to goal-setting and excellence in every task and project you take on, no matter how big or small.

You are someone who thrives on being highly organized while having a people-person flair. Efficiency and time management are your strongest assets. You enjoy leading people, you’re assertive and are not afraid to take charge to get things done.

You also value the small business environment and come to the pool with an entrepreneurial spirit and sleeves rolled up We may be 28 years old, but there’s so much more to do and get involved in to help us build Making Waves forward

OUR VALUES

We lead by our 5 core values and are looking for someone where these naturally fit and they can consistently act as an ambassador of the Making Waves culture and brand:

- Safety First
- Proactive in seeking improvements for a safer environment
- Kids Have Fun, Parents See Progress
- Assertively friendly and loves kids
- Always Clean
- Views the facility from the client’s perspective
- Cheer
- Motivates, praises and CHEERS for staff
- Whatever It Takes
- Passion for service and adds to the positive culture

**REQUIREMENTS**
- Minimum 3 years management experience in a recreation setting
- Post-secondary degree or diploma in related field
- Must hold a minimum of:

- LSS National Lifeguard
- LSS Lifesaving instructor OR Red Cross WSI
- Standard First Aid with CPR-C
- Additional aquatic qualifications considered an asset
- Can be obtained on the job:

- WHMIS
- Certified Pool Operator’s Certification
- Ministry of Labour JHSC Certification (Part 1 and Part 2)
- Respirator Fit Test Certification
- Strong written and verbal communication
- Works with mínimal direction and shows initiative
- Excellent organizational and time management skills
- Able to manage competing priorities
- Outstanding problem-solving skills
- Budget management skills
- Ability to work evenings and weekends, as required
- Ability to travel to MWSS locations
- Clear vulnerable Sector Check

**Responsibilities**

The specific duties and responsibilities for this position include but are not limited to the following:

- Human Resources and Employee Support
- Maintaining positive culture and staff Cheer initiatives
- Recruiting, Hiring, Training
- Staff Scheduling
- Ongoing staff development and training
- Facility Forecasting and Revenue Responsibility
- Meeting client retention goals
- Achieving revenue and registration targets
- Managing facility budgets and forecasting
- Quality Assurance
- Ensuring quality and adherence to Making Waves Guidelines in all programs
- Auditing lessons
- Adhering to policies, procedures, and governing regulations
- Public Relations
- Handling client concerns elevated above the Supervisor
- Communicating with clients regularly above the Supervisor
- Communicating with clients regularly to ensure their satisfaction
- Liaising and maintaining relationships with other businesses/ schools in the community.
- Sales Merchandise, Program and Office Inventory
- Facility Transaction Responsibilities
- Weekly/Monthly Meetings & Reporting
- Facility Maintenance oversight

**REPORTS TO**

Director of Operations

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Store discount

**Schedule**:

- Monday to Friday
- Weekend availability