Fitness Studio Manager

1 week ago

Montroyal, Canada Orangetheory Fitness TMR Full time

JOB DESCRIPTION:
As a Studio Manager, you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

JOB DUTIES INCLUDE:

- Properly managing and exceeding all OTF sales and operational budgets
- Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)
- Responsible for overseeing the sales process and systems
- Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff
- Compliance and adherence to OTF Business Policies for daily studio operations
- Monitor the hiring, training and scheduling of all OTF studio staff
- Responsible for recruiting and on-boarding all new OTF employees
- Build and maintain OTF class size through scheduling optimization
- Develop a high energy culture through contests and incentive based motivation
- Model all studio activities through self-involvement (leading by example)
- Train and mentor subordinates for ongoing success and future growth
- Ensure OTF branding through consistency and continuity in all actions
- Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team
- Manage disciplinary actions involving all OTF studio employees
- Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, payroll, cost controls and facilities maintenance
- Be promotionally-oriented and have the ability to direct sales through company required outreach programs

OPERATIONAL DUTIES:

- Responsible for OTF staff performance reviews.
- Enforce OTF corporate policies, business practices, systems and processes.
- Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
- Provide and maintain the highest level of customer service
- Provide effective decision making regarding customer service issues
- Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.
- Responsible for ensuring that the facility is clean, maintained and operationally sound.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- On-site gym
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Weekend availability

COVID-19 considerations:
We have implements all recommended guidelines and more.

**Experience**:

- Retail management: 1 year (preferred)

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