Operations and Technical Support

2 weeks ago

Quebec Province, Canada Iron Systems Full time

**Operations and Technical Support**:

- Resolve Incidents and Problems associated with EUS equipment and EUS software, and provide break/fix support, advice, and assistance to Authorized Users.
- For hardware break/fix, ensure timely resolution or replacement of defective device.
- Provide or coordinate onsite technical support to Authorized Users for maintenance and break/fix activities; Create and provide updates to Incident and Problem tickets in the IT Service Management (ITSM) system to reflect actions taken to resolve Incident or Problems to enable but not limited to real-time reporting.
- Perform proactive and reactive monitoring and troubleshooting to effectively identify potential Incidents or Problems, and attempt to eliminate them before they impact Authorized Users.
- Provide support to all Authorized Users who access Customer provided services from any location. Wherever possible, support and repair the defective EUS device remotely.
- Coordinate EUS service-related activities with the Service Desk, and provide Level 2 and Level 3 Support to the Service Desk and/or Authorized Users as necessary.
- Coordinate efforts with Third-Party service and maintenance Suppliers as necessary to keep EUS equipment and EUS software in good working order.
- Immediately upon determination that an equipment or software Incident cannot be fixed remotely, provide mail-in support by sending an entire spare unit (or peripheral, if possible) via overnight delivery or direct local authorized personnel.
- Provide hardware and software Asset Management and reporting.
- Tracking Asset Locations and EUS device inventories at Customer locations.
- Recover software licenses on decommissioned, lost or stolen devices.
- When authorized Users are connected (or attempting to connect) to Customer network, coordinate activities with the Service Desk.
- Assist with access to LAN, WAN, & LAN segment print and file services.
- Drive continuous improvement in customer satisfaction, Remote/Field Support & On-site Support.

  • Field Technical Suppport Associate 3

    5 days ago

    Quebec Province, Canada Hewlett Packard Full time

    **Job Summary** This role is responsible for leading technical support for end users and authorized service providers, utilizing proactive monitoring for issue prevention. The role maintains high customer satisfaction levels, addressing customer-related issues promptly, and offering comprehensive software services for post-sales and service delivery support....

  • Client Support Specialist

    1 week ago

    Quebec Province, Canada Carebook Full time

    Our core is science. Our solutions are accessible. Our mission is to empower people. Carebook’s family of powerful, highly engaging, customer centric digital solutions empower pharmacies, employers, and insurers to enable their customers, employees, and insurees to take control of their health journeys, every step of the way. Carebook is the connector to a...

  • Product Support Specialist

    5 days ago

    Quebec Province, Canada Terex Corporation Full time

    Job Description: Position Title: Product Support Location: Montreal, CA Reporting to: Regional Product Support Manager Travel Required: Up to 70% This position provides a variety of technical operating and service advice to customers using diesel, gas, electric, and hand operated personnel and material lifting equipment manufactured by the company. This...

  • Technical Support

    2 weeks ago

    Quebec (QC), Canada Quantum World Technologies Inc. Full time

    Role Name: Technical Support Location: Mirabel, QC (Hybrid) Job Type: Contract Job Discription: Industry - Manufacturing / Aviation - Rotational shifts Bilingual Needed - • IT endpoint knowledge, applicable on production lines, plus endpoint support. • Knowledge on Manufacturing Shop Floor systems, line side IT devices (Printers, Scanners, MRTs etc...

  • Technical support specialist

    1 week ago

    Quebec, Canada Flyscan Systems Inc. Full time

    Direct message the job poster from Flyscan Systems Inc. Site Web : https://flyscan.com/fr/ Flyscan is at the forefront of technology in security and environmental protection. We have created and developed an aerial camera inspection system capable of accurately identifying small oil leaks that the human eye and brain cannot process. Thanks to our...

  • Building Automation Technical Support Manager

    3 weeks ago

    Quebec, Canada Acuity Brands Full time

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Building Automation Technical Support Manager

    3 weeks ago

    Quebec, Canada Acuity Brands Full time

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Building Automation Technical Support Manager

    3 weeks ago

    Quebec, Canada Acuity Brands Full time

    Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light and more things to come. Through our two business segments, Acuity Brands Lighting (ABL) and Acuity Intelligent Spaces (AIS), we design, manufacture, and bring to market products and services that make a valuable difference in...

  • Technical Support Engineer

    2 weeks ago

    Quebec, Canada Recooty Full time

    Job Responsibilities: - Research and identify solutions to software and hardware issues - Diagnose and troubleshoot technical issues, including account setup and network configuration - Ask customers targeted questions to quickly understand the root of the problem - Track computer system issues through to resolution, within agreed time limits - Talk...

  • Technical Support Engineer

    2 weeks ago

    Quebec, Canada Recooty Full time

    Job Responsibilities: Research and identify solutions to software and hardware issues Diagnose and troubleshoot technical issues, including account setup and network configuration Ask customers targeted questions to quickly understand the root of the problem Track computer system issues through to resolution, within agreed time limits Talk clients through a...