Automotive Service Manager
5 days ago
**Service Manager - Listowel Honda**
Listowel Honda is seeking a dedicated and dynamic Service Manager to lead our service department with a hands-on approach. This role requires an individual who not only manages, but actively supports our Service Advisor and customers on the desk, ensuring a smooth workflow and aligning technician productivity with customer expectations. Our shop currently has blend of four Automotive Technicians with varying experience and a growing client base. This is an exceptional opportunity for a motivated professional with an Automotive Service background that is ready to take on additional management responsibilities.
**About the Role**: As the Service Manager, you’ll be responsible for:
- Providing exceptional customer service, ensuring each client has a positive experience and leaves feeling valued.
- Monitoring and managing daily tasks, along with any required reporting, to keep operations running smoothly and efficiently.
- Handling over flow clients from the Service Advisor and providing coverage for them when they're away.
- Conducting daily meetings with the service team to ensure alignment on tasks and priorities, driving team cohesion and focused productivity.
- Leading, mentoring, and supporting the Service Advisor and Technicians to deliver a consistently customer-focused experience.
- Managing the day-to-day workflow, ensuring optimal efficiency and quality across all service operations.
- Fostering a positive and performance-driven team environment, focusing on coaching and development. Overseeing warranty claims and ensuring prompt reimbursement from Honda Canada.
**What We Offer**:
- A competitive salary and monthly bonus plan
- An established base of loyal clients
- Supportive management and a structured foundation for success
- Coaching and training to further develop your leadership skills and abilities
- Family owned and operated dealership group for with over 58 years in business. Multiple award winner for 'Best Dealership' to work for award by Canadian Automotive News.
- Experience as an Automotive Service Manager, or as an outstanding Service Advisor or Shop Foreman ready for a new challenge
- Previous experience with the Serti DMS is a plus
- Excellent communication and organizational skills, along with a superior work ethic
- Customer experience focused approach
- A willingness to share insights and knowledge to foster a collaborative and supportive team environment.
**Job Types**: Full-time, Permanent
Pay: $80,000.00-$85,000.00 per year
Additional pay:
- Bonus pay
**Benefits**:
- Automobile allowance
- Casual dress
- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement
- Vision care
Flexible language requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Listowel, ON N4W 1M5: reliably commute or plan to relocate before starting work (required)
**Experience**:
- service advisor: 2 years (required)
- Customer service: 1 year (required)
Work Location: In person
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