Supervisor, Property Tax

**Requisition ID**:39324

**Organization**

Located on the traditional, ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Peoples, Vancouver has a commitment to becoming a City of Reconciliation. Vancouver consistently ranks as one of the world’s most liveable cities and is working towards being the greenest city in the world. Named among Canada's Top 100 Employers, BC's Top Employers, and Canada's Greenest Employers, the City of Vancouver seeks colleagues who can help shape and embody our core commitments to sustainability, decolonization, equity and outstanding quality of life for all residents.

Consider joining our committed team of staff and being part of an innovative, inclusive and rewarding workplace.

**Main Purpose and Function**

The Supervisor, Taxation performs complex municipal accounting work of a supervisory nature involving responsibility for planning and organizing full-cycle accounting operations; overseeing the systems, processes, and internal controls; and ensuring the accuracy, integrity and timeliness of all related activities. The work requires a higher level of complexity of systems and full-cycle processes managed, a greater responsibility to ensure compliance with all applicable legislation, regulation and by-laws, and the requirement to participate in policy development. The position directly supervises where each member is engaged in distinctly different but inter-related accounting-related tasks requiring complex mathematical calculations along with related clerical work; collaborates with other City staff within and outside the Division and with both external and internal stakeholders to review and improve systems and processes; assists in handling escalated technical customer issues; and responds to or assists with inquiries from the public and City employees.

**Specific Duties & Responsibilities**
- Manages Property Tax billing and collection of taxes and other misalliance charges residential and business property owners. Ensuring that property taxation, utility and other related billing activities are carried out in accordance with municipal and provincial legislation, and in a timely and accurate manner.
- Manages collection process and administration of Provincial Home Owner Grant and Deferment programs. Assists in preparing Property Tax Exemption report to Council.
- Provides Information Technology and software developers department information to facilitate the planning, development, enhancement, testing and implementation of tax-related system processes, the creation and modification of production runs, and the investigation of system technical problems and enhancement opportunities.
- Liaises with Information Technology and software developers with mapping changes to the property tax software and planning system changes to incorporate updates and by-laws changes within the City’s land-based property tax, utilities, vacancy tax & Bylaws system software.
- Participates and provides input in the discussions with other internal and external units in matters related to property taxation that may impact the configuration of systems, processes, billing cycles and schedules to ensure a high level of customer service to the general public.
- Ensures compliance with directives and legislative requirements as it relates to the billing format design and content; takes the lead role in coordinating the contracted mailing and printing of tax and/or utility billings; monitors related budgeting and is the key relationship manager with service providers.
- Liaises with various taxing authorities, provincial ministries and agencies including BC Assessment, Land Title Office, Provincial Home Owner Grant and Deferment departments; address and resolve property tax related issues as they arise and identify improve efficiency opportunities.
- Provides expert knowledge and interpretation regarding property taxation, Assessment Act, Bylaws and the _Vancouver Charter_; administer taxation policy, ensure efficient systems and processes for the billing and collection of property taxes, including collection and remittance of levies for Other Taxing Authorities (OTA), billing and collection of Payment In Lieu of Taxes (PILT) according to legislation.
- Plans and oversees complex processes and policies such as Tax Instalment Prepayment Plan (TIPP) and Mortgage program, by ensuring guidelines are compliant with by-laws, homeowners and external stakeholders and that the proper notifications have occurred (ie. ensuring that the number of property going to tax sale are minimized by ensuring that all taxpayers are contacted in advance and notifying them of the policy).
- Manages billing system year end processes by creating a schedule and communicating to all stakeholders (including external vendors and within revenue services), and ensuring the accuracy and completeness of tax and utility sub-ledgers and all of the tr