Change Manager

1 week ago

Brampton, Canada Rogers Communications Full time

At Rogers, we are committed to helping Canadians bridge the digital divide and ensure that no one is left behind in accessing reliable connectivity. Through our Service Expansion projects, we are proud to bring our wireless and internet service to homes and businesses across the country to connect them to the people and things that matter most.

Our rapidly growing team is looking for new team members who are committed to making connectivity possible for our neighbours, communities, and local businesses. This team works cross-functionally, collaborating with our Network, Rogers for Business, and Consumer teams to make a lasting impact in underserved or unserved communities for generations to come.

Come play a key role in building the future of innovation in Canada.

Are you up for the challenge and the fun? If so, consider the following opportunity:
The Operations Implementation team is accountable to ensure Network Change Ticket (NCT) requests are implemented to: ensure information is complete and accurate; ensure relevant approvers and technical review is completed by stakeholders; help prioritize changes to meet business priorities and avoid unplanned customer impact incidents; oversee the implementation and complete the required closure of NCTs. The team is also accountable for oversee complex changes in the maintenance window with network partners and primes on network change implementation process aspects.

**What you will do**:

- Responsible to ensure change management policies are adhered to by implementing parties
- Responsible to ensure changes have the required Operational resources assigned
- Accountable to proper closure of NCTs occur in a timely manner
- Accountable to perform Service Validation post-checks at the conclusion of activities and the window
- Responsible for ensuring relevant approvers and technical review is completed by stakeholders

**What you bring**:

- Minimum 5 to 7 years’ experience in telecommunications networks
- Demonstrated knowledge of cable, wireless and wireline telecommunications network technologies and operational processes
- Undergraduate University degree; Engineering degree is an asset
- ITIL certification or process management experience is an asset
- Strong communications skills - written and oral - including strong listening skills
- Critical thinking skills to assess the key facts and inquire further for the pertinent details to assess risk
- Decision making skills to make decisions and recommendations on limited information
- Skilled in influencing others and collaborating to get the right result
- Ability to communicate at various levels of the organization
- Leadership skills - previous experience leading teams of professionals is an asset

LI-AV1

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: 8200 Dixie Road (101), Brampton, ON
Travel Requirements: Up to 10%
Posting Category/Function: Technology & Engineering
Requisition ID: 285469

Posting Notes: Digital & Technology

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