Sales Operations Manager, North America

**Job no**: 515661

**Brand**: Flight Centre Travel Group

**Work type**: Full time

**Location**: British Columbia

**Categories**: Operations & Professional Services, Corporate & Group Travel, Business Development

A world where tech and people work collectively to make corporate travel simpler, faster, and easier.

Corporate Traveller is one of Flight Centre Travel Group’s (FCTG) most successful brands, globally. Our mission is to dominate the SME market, making the end-to-end travel experience faster, simpler, and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. For decades, we’ve been helping go-getter businesses grow through travel.

Corporate Traveller has offices across a global network that spans Australia, Canada, USA, UK, South Africa and New Zealand. The brand has been part of the Flight Centre Travel Group for more than 26 years and is a key contributor to the ongoing strength of FCTG’s corporate travel division. Award winning, forward thinking and fun to work for - this is a business for people who love travel, are team players and customer service oriented.

To learn more about Corporate Traveller please click HERE

**Sales Operations Manager - North America**

**Job Purpose**

Accelerate overall sales strategy, improve efficiencies and productivity, and drive consistent sales methodology across Canada and US to drive meaningful business results.

**Key Responsibilities**

Streamlining and optimizing the sales process
- Ability to drive efficiency, growth, and profit across the sales function
- Drive consistent Sales Process/Methodology improvements - help identify and execute improvements to sales training, processes, and strategy
- Measure and report on sales program effectiveness to senior leadership team
- Increase sales productivity by simplifying processes and implementing sales automation tools where needed
- Work with sales leaders to identify process improvement and/or sales training opportunities

Perform sales forecasting
- Develop data-driven insights and recommendations
- Sales forecasting for goal setting, using past data and indicators

Oversee the sales funnel
- Own the end-to-end process of tracking the sales funnel and operational metrics
- Drive tactical pipeline planning for increased deal velocity
- You will design and audit accurate forecasts and pipeline progression models
- Be a sales advocate and partner to internal stakeholders to understand customer specific requirements within the sales pipeline

Sales Support
- Assist with the sales strategy and make recommendations on strategic programs and support leadership decision making
- Collaborate with Regional Sales Leaders / Head of Sales to identify and promote best practices and sales effectiveness and provide operational support
- Enable the sales leadership team with data for effective coaching
- Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
- Build and sustain solid relationship with all sales personnel
- Understanding data mapping, integration and management
- Develops key performance metrics, dashboards, and reports that help the sales organization focus on performance drivers and results

Sales Enablement
- Working closely key stakeholders within the enablement team
- Work in collaboration with enablement team to ensure existing tools are used effectively and new tools are rolled out smoothly

Sales & Marketing Support
- Partner with our Sales & Marketing leadership team in Canada and USA to deliver ad-hoc reporting and sales operations administration
- Collaborate with Marketing to ensure proper lead management processes, metrics, and policies

**Experience & Qualifications**
- Minimum 5 years’ experience in a B2B senior business development role
- Minimum 1 year experience in a sales operations role preferred
- Innate understanding of Salesforce CRM
- Knowledge of Sales Engagement Platforms, BI tools, and financial systems such as PowerBI, Highspot, ZoomInfo, LinkedIn Sales Navigator, Outreach, High Velocity Sales, Microsoft Dynamics
- Strong capabilities in data management will be an advantage.
- Experience with cross-border strategy is an asset
- Proven Track Record of Cross-Collaboration preferred
- Excellent communication, interpersonal, and organizational skills
- Experience in strategic Project Management preferred

**Work Perks - What’s in it for you**:
FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the nor