Sales Coordinator

**Reports To**:Director, Business Development**

**About Our Organization**:
**Job Overview**:
The Sales Coordinator is responsible for supporting the Director of Business Development in the growth and development of the business in the international marketplace supporting Professional Services. This position is responsible for coordinating the sales activities of the company’s including payroll services, time and attendance, human resources management system, human resources services, and corporate services. The coordinator is expected to maintain current client relationships and build new business relationships.

**Responsibilities and Duties**:

- Establish active communication and engage with Sales Representatives to ensure prompt processing of orders
- Contribute to overall customer satisfaction by promptly responding to communications, including customer concerns, questions, and enquiries, and providing information to current and potential clients
- Support senior management by informing customers about delivery dates and possible delays
- Arrange for creation and distribution of supporting documents and presentations to help the sales team in generating business leads
- Provide new clients with implementation materials and facilitate switch to payroll contacts
- Maintain organized sales records and report month-end goal setting to the senior management team
- Update on daily or periodic basis CRM databases to provide accurate reporting on the status of Sales pipeline (CRM).
- Collaborate with sales staff to create and maintain sales reports to assist with the setting of sales targets for the sales team.
- Prepare sales reports through compiling information on hit rates vs. given offers, documenting reasons of lost sales, preparing forecast reports, and suggesting plans for the sales team to win the deals, to help the company gain better market share.
- Attend sales training and develop an understanding of the products and services of the company
- Exercise decision making skills to direct requests both internal and external.
- Maintain client profiles, contacts and additional necessary records used in the Sales CRM.
- Assist the Sales team with the preparation of contracts, proposals and addendums and track the completion status.
- Act as liaison between Sales and clients in Sales' absence by recording inquiry notes and preparing proper paperwork.
- Ensure that all changes or communications are handled properly.
- Coordinate with other departments through verbal and written instructions.
- Complete additional projects as assigned.
- Assists sales and accounting teams with scheduling, collecting and ensuring accurate and on time delivery of deposits.
- Maintain existing business relationships and “selling up” to current clients
- Develops and presents costing proposals to clients in a timely manner
- Participates and contributes to business meetings for promotional purposes
- Gain knowledge and understanding of PSII service offerings
- Prepare contract renewals in coordination with the Legal department
- Document all correspondence, file and record all agreements, and save all records regarding business development
- Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
- Prepare reports on account status
- Assist with high severity requests or issue escalations as needed

**Key Competencies**:

- Strong Microsoft Office Skills (Excel, Word, PowerPoint)
- Good communication and interpersonal skills
- Understanding of payroll policies and procedures.
- Having a friendly and engaging personality.
- Must be helpful and polite.
- Able to work as part of a sales team.
- Knowledge of inventory techniques.
- Initiative, adaptability, accountability
- Strong sense of confidentiality and discretion
- Ability to work in a fast-paced environment
- Ability to multi task and prioritize accordingly

**Education & Experience**
- Working towards Bachelor’s Degree or Diploma in Business Administration or related field preferred
- 1-3 years’ sales support experience
- Proficiency in HubSpot platform

**Work Environment**

PSII work environment typically involves working in an office and regular hours.

**Compensation**

In addition to base salary, Payroll Solutions offers comprehensive group benefits coverage, health spending supplement, participation in group RRSP.