Regional Service Manager

At Leaf Home Solutions people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a differenceboth to the homeowners we support and the staff that’s at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do. LeafFilter Gutter Protection seeks to provide the best gutter cover solution paired with an outstanding customer service experience from beginning to end. Leaf Home Safety Solutions installs accessibility solutions like stair lifts, walk-in tubs, and walk-in showers to enhance the safety of our customers in the homes they love. Leaf Home Water Solutions offers home water purification and water softener systems to protect and preserve the longevity of the home and the people living in it. Leaf Home Enhancements provides home upgrades including custom cabinet restyling, one day bathroom renovations, and high-quality windows and doors. Leaf Home Solutions believes that home is where the heart is, and our team strives to make each home a safer and more livable space.

**Position Summary**:The Regional Service Director will oversee each location’s Installation and Service Managers to ultimately resolve but also prevent Escalated Service issues.

**Essential Duties and Responsibilities**:

- Driving positive results through better scheduling, customer dispute resolution and overall improved service quality and quantity
- Maintaining installation inspection reports
- Developing process and product as needed
- Continuing Quality Assurance data collection and reports
- Provide mentorship and leadership to Installation and Service teams - Our Regional Service Managers are people developers, thus should possess the ability to inspire
- Balance multiple projects effectively.
- Must hold a valid driver's license.
- Performs other duties as assigned by supervisor.

**Experience and Minimum Qualifications**:

- Bachelor’s Degree preferred, or equivalent combination of education, training, and experience.
- 3+ years of in-field service experience with a focus on post-installation service resolution
- Ability to juggle various work activities and shift their attention from one task to another to meet the demands of different stakeholders without “dropping the ball”.
- Ability to thrive in a fast-paced, high-energy, team-oriented environment and have a “roll up your sleeves” and “today not tomorrow” mentality.
- Detail-oriented and can focus on the task at hand, no matter how minute, by finding the most efficient and effective pathway to completion.
- Excellent verbal and written communication skills are required for communicating with internal and external parties in a manner that is both articulate and professional.
- Ability to logically connect ideas, scrutinize and evaluate arguments, find inconsistencies and errors in work, solve complex problems, and engage in reflection.
- Ability to communicate effectively, to recognize, understand, and manage one’s own emotions as well as others, and foster positive working relationships across all levels of the organization.
- Holding oneself responsible and being self-driven in accomplishing business goals, adhering to policies and being responsible for one’s own actions, performance, and decisions.
- Familiarity and comfort using ladders of various heights.
- Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

**Preferred Knowledge, Skills, Abilities or Certifications**:

- Experience leading teams and managing a diverse group of roles and responsibilities.
- Prior experience in the home improvement industry is preferred.

**Travel Requirements**:

- 25%-50% domestic travel required.

**Overtime/Additional Hours Requirements**:

- Additional Hours May Be Required (Exempt Positions)

**Physical Requirements**
- Normal Office Environment and Field Office/Manufacturing/Construction Environment
- Performs indoor work in a climate-controlled environment and outside work in varying temperatures and climates.
- Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

**Leaf Home Solutions Core Values**

Our vision is to be the leading innovator of direct-to-consumer home safety and improvement solutions. To accomplish this goal, we look for the following qualities and values in our employees:

- **TNT** - Today, Not Tomorrow. By being cognizant of the present, attacking problems, and presenting ground-breaking solutions today, our team strives toward a better tomorrow.
- **Teamwork** - To present the very best home solutions on the market, our culture revolves around teamwork. Individual success is important to the Leaf team, but the way the team works together to deliver excellence is at the heart of the company’s success.
- **Ingenuity**:

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