Service Manager

3 days ago

Kitchener, Canada GoRight Fleet Solutions Full time

We are looking to hire a Service Manager at our Kitchener location, and we are seeking a Service Manager with process improvement and people management experience to lead our Kitchener Truck and Trailer Shop.

**Shift**: Monday to Friday; Day Shift

What’s in it for you?
- Comprehensive Benefits - featuring 100% reimbursement on medical and dental, vision, AD&D, affordable STD/LTD, Life and Dependent Life Insurance
- Excellent industry leading pay
- Bonus for efficiency and productivity
- Daily pay advances if you need pay in advance of your normal pay date
- CareerPath - Company paid personal and professional development
- Leading edge diagnostic equipment for your career development and growth
- Annual Boot and Tool allowance
- RRSP program including employer matching your contributions
- Employee Assistance Plan
- Safe, clean, bright, and organized work environment
- Open, inclusive culture
- A great place to work

**Responsibilities**:

- Manage and coach a team of 310T and 310J Technicians
- Monitor and guide productive team planning and shop floor huddles
- Conduct regular 1:1 meetings with staff
- Manage employees to work within standard work procedures and identify waste and areas for improvement
- Hiring and managing team performance
- Ensure technician experience and skillsets are to standard in order to achieve stated business requirements
- Monitor work to ensure quality and safety is maintained
- Ensure all work meets company, industry and regulatory standards
- Supply tools and training to support technician efficiency
- Work with OEMs to ensure technical support and training is supplied and up to date
- Promote a safe work environment and ensure timely reporting of any Health and Safety issues
- Prepare and monitor annual budget
- Achieve contributions to budgeted levels or higher
- Manage expenses in a responsible manner
- Solicit new business to grow and diversify
- Build and maintain customer relationships
- Address customer disputes and concerns in a timely and professional manner
- Maintain work order and invoice closing within target timeframe
- Supply quotes to internal and external customers
- Ensure all requirements are met for processing of warranty for work performed in the shop
- Assist with accounts receivable for invoicing issues or disputes
- Monitor scorecards to identify areas for improvement
- Other work as may be defined

**Requirements**:

- Grade 12 with trade technical training
- Valid 310T or 310J License
- Minimum five (5) years of management/supervisory experience
- Truck and trailer parts knowledge
- Good negotiation skills
- Strategic thinking and problem solving skills
- Strong customer service focus
- Strong organizational and time management skills
- Great communication and interpersonal skills
- Sound computer skills
- Strong technical skills related to transportation.

GoRightHP

GoRight is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.

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