Collections Specialist 1

1 week ago

Waterloo, Canada opentext Full time

**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.

**OVERVIEW**:
Reporting to the Manager, AR, the Collections Specialist (escalations) brings their extensive experience in global collections to deliver on collections targets. He/She has a passion for delivering the best-in-class customer experience in the Order to Cash function.

**WHAT YOU WILL DO**:

- Accountable for the timely resolution of escalated collection issues, including ensuring accurate customer information is maintained.
- Complete account reconciliations as required.
- Partner with your peers to support collections/escalations activities as required to ensure a timely resolution.
- Encourage knowledge sharing and support team members with existing processes/practices along with any changes to align with best practices.
- Accurately evaluate the likelihood of collectability of disputed/contentious items to flag as “at risk” accounts to your leader with recommendations for resolution.
- Partner with key stakeholders as required to ensure timely resolutions (Billing, Sales, Legal).
- Assist your leader in other project/initiatives as assigned to deliver on best-in-class process and practice for the Cash Collections function.
- Assign escalated accounts to your team members, act as a triage person.
- Co-ordinate with our external 3rd party agencies

**WHAT YOU Will BRING**:
**Education**:

- Post-secondary degree, diploma or certificate in Business, Accounting or Finance an asset
- Enrolment in an accredited Credit and Collections program is considered an asset

**Skills and Experience**:

- Collections experience, preferably global B2B and in software services/high tech
- Strong customer service mindset with the ability to problem solve escalated situations
- Excellent written and verbal communication and negotiation skills, specifically with Sales and External Customers
- Strong organization and time management skills, with demonstrated success managing multiple priorities
- Strong working knowledge of SAP and of Microsoft Office Excel
- Self
- starter with a continuous improvement mindset
- Strong team player, understanding that you deliver as a team and it is always best when you collaborate to find solutions to problems.
- Demonstrated ability to drive a culture of learning with your peers and help them to be resilient in a continuously changing environment.

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