QA Coordinator

**About Messer**

Messer is the largest privately held industrial gas business in the world, and a leading industrial and medical gas company in North and South America. We offer over 125 years of expertise in industrial, medical, specialty and electronic gases. Messer delivers quality gases, related services and technology via an extensive production and distribution network. Health and safety, sustainability practices and environmental protection are core Messer values that are embedded in our daily operations.

**Why Messer?**
- Certified as Great Place to Work®
- Paid time off: Excellent paid vacation available in first year including personal days.
- Pay and benefits: Competitive pay rate with comprehensive benefits and competitive pension plan.
- Bonus and pay increases: Incentive program based on company performance and annual merit increase program.
- Career growth: Opportunities for career advancement through training and development opportunities with tuition reimbursement program.
- Referral program: Employees can refer talent and earn
- Employee perks and discounts: Access to exclusive discounts on a number of products and services across Canada.

**Purpose**:

- Ensure that Quality Management Systems are implemented and sustainable for both Medical and Non-Medical products, such that all regulatory requirements, and Health Canada (cGMP) are being met.
- Perform quality control functions on finished products as required.
- Provide operational support to proactively mitigate regulatory and safety risks.
- Drive continuous improvement efforts for all areas of quality management including regulatory compliance, raw material control, product quality and customer complaints.

**What you’ll do**:

- Analyse all finished goods as required and track out of spec (OOS) deviations as required
- Manage analytical equipment maintenance program and test/validate new equipment. Provide troubleshooting support for plant instrumentation.
- Act as a change agent to design/build/enhance and implement quality management systems at the site to ensure compliance with internal and external regulations
- Support production supervisors and take on supervisory responsibilities as required, including training of plant staff.
- Manage, control and report raw material losses monthly, while leading continuous improvement efforts
- Host and perform ongoing routine quality audits, offering practical solutions
- Ensure all local work instructions meet ISO, GMP/regulatory and customer requirements, and participate in quality process reviews as required
- Track and organize customer complaints; investigate complaints, enter CARs/NCRs if required and track to completion
- Participate in risk assessments (MOC, HAZOP, FMEA, HACCP), provide validation support as required
- Drive quality improvements using metrics (KPIs) with site operations team (site specific training program management, internal rejects and deviations etc.)
- Manage customer requests to support sales/retail team as required on quality related enquiries
- Liase with the QA Program Manager and the wider HSEQ team

**What it takes**:
Education and Experience:

- Bachelor’s degree in science or a related field. College diploma with relevant experience also considered.
- Three years of experience in the gas industry is preferred, or a related industry sector.
- Experience working with analytical instrumentation in a laboratory setting.
- Knowledge and experience in GMP and Health Canada regulated operational environments preferred.

Key Skills and Attributes:

- Good written and oral communication skills
- Time management
- Attention to detail in written work
- Ability to work with a team and influence change
- Strong technical knowledge of Compressed Gas Industry considered an asset.
- Proficient in managing regulatory documentation and technical specifications.
- Strong reading and comprehension, good oral and written communication.
- Proficient with Word, EXCEL, power point, MS project, IMSS and databases in general. Must be comfortable using computers.
- Must be self-motivated.
- Well organized, results oriented.
- Persistent in following up on open issues.
- Enjoys continuous learning.

At Messer, our vision for Diversity & Inclusion is to create an environment where all of us accept, respect and value the differences of multiple identities and truly welcomes the diverse ideas and perspectives of individuals. In doing so, we shape an open and creative company culture, providing every individual an equal opportunity to thrive.

Together we value innovation, efficiency and flexibility. Putting safety first, working with integrity and respect, we encourage everyone to find solutions for success. That means for our customers and for our colleagues. This makes us a great place to build a career where your skills are valued and developed.

Please feel free to check us out and see what we do