Spa Concierge

2 weeks ago

NiagaraontheLake, Canada Vintage Hotels Full time

The **_100 Fountain Spa at the Pillar and Post_** is looking for Full-Time and Part-Time Spa Concierge to join our team

**Position Summary**: To welcome and greet clients, service their wishes and administer required documentation to spa appointments and facility. This is done with the utmost professionalism and friendliness and in an efficient manner consistent with the operation of a first class spa treatment facility.

**Duties and Responsibilities**:

- Providing personalized and exceptional guest service at every given opportunity.
- Meeting established up-selling and sales goals.
- Welcomes each and every spa Guest, whether hotel guest, member or day guest.
- Assists clients to check in and out of the spa for appointments, fitness and classes.
- Responds to telephone inquiries in a manner exceeding customer expectations, while asking probing questions in an attempt to up-sell and fulfill every client request.
- Having a thorough knowledge of Lais Hotel Properties’ products and services.
- Suggesting additional products and services meeting our Guests’ specific preferences.
- Other duties as required.

**Professional Requirements**:

- Minimum of a high school diploma.
- Post-secondary education desirable.
- Basic computer skills required.
- Previous up-selling and/or sales experience is considered an asset.
- Accessibility accommodations will be made for job applicants upon request._

**Job Types**: Full-time, Part-time

Additional pay:

- Bonus pay
- Tips

**Benefits**:

- Dental care
- Extended health care
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Niagara-on-the-Lake, ON L0S 1J0: reliably commute or plan to relocate before starting work (required)

**Experience**:

- massage therapy: 1 year (preferred)

Licence/Certification:

- Massage Therapist Certification (preferred)

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