Supervisor, Order Management

**Supervisor, Order Management**

**About High Liner** **Foods**

High Liner Foods was founded in **1899** in Lunenburg, Nova Scotia, Canada as a small salt fish company. Lunenburg is still the current home of our Canadian Operations. As a category leader in Seafood, High Liner Foods has a strong footprint across Canada and the U.S. with close to $1 billion in sales.

High Liner Foods is the seafood brand people trust. Every day we’re _Reimagining Seafood to Nourish Life_ through a focus on our customers, innovation, and of course, responsible operations. Our talented team is committed to the High Liner Foods goal of becoming the leader in branded, value-added seafood in North America.

We offer professional, technical and operational career opportunities across Canada and the United States. We believe in building a high-performance organization by investing in our people. We are focused on developing future leaders from within and fostering career growth and advancement.

It’s our time to make waves. Join us.

**High Liner Foods is a career destination. We look for high-performing talent who value**:

- Safety - it’s our #1 priority
- Opportunities to contribute to your community through volunteerism
- A culture of inclusion, support and recognition
- Senior leaders that are highly accessible and available to employees
- A strong focus on education and career development through training
- Competitive salary and performance rewards
- A comprehensive benefit plan designed to keep up with the changing healthcare needs across North America

**Essential Duties and Responsibilities**:

- Oversee the day-to-day activities of **Order Management** operations which includes up to eight salaried Order Management Representatives
- Ensure labor balance between the representatives
- Responsible for on-time and accurate order processing of customer sales orders
- Assure that all sales orders are processed efficiently and effectively to achieve 98.5% on time deliveries.
- Respond to the needs of internal and external stakeholders as needed with regards to order fulfillment
- Additional responsibilities related to Order Management include the following: Broker relations, day end sales reporting, export order creations, credit order/RMA management, shelf-life preference management, system optimization and product allocation management in conjunction with Sales (while appropriate).
- Liaison between High Liner Foods and Logistics / E2Open as it relates to the execution of on-time deliveries and rectify recurring disruptions in service to our customers.
- Oversee/support prompt investigation of and resolution to any Logistics-related deductions.
- Alert DRP team of any known inventory shortage risks where stock transfers are required.
- Review shortage reports to assist with on-time transfers of finished goods to the appropriate warehouses.
- Research, address and rectify any bottlenecks and disruptions to filling customer orders as it relates to distribution planning, inventory control, and customer service. Collaborate with stakeholders to create permanent solutions.
- Assist with Procurement, Sales & Inventory Planning, DRP, Warehousing, Forecasting and other stakeholders to ensure messages are being generated accurately and according to forecast as needed
- Weekly Key Performance Indicator monitoring and reporting
- Budget tracking and reporting for Order Management and applicable T&W functions
- Ad hoc reporting

**Qualifications**:

- Excellent organization skills - ability to manage multiple projects and priorities
- Strong team player and team leader
- Knowledge of Warehouse Operations, Logistics and WMS systems to enhance order management and logistics processes
- Familiarity with Warehouse and/or Transportation Management Systems and understanding of how to leverage it to benefit the operation. Understands and utilizes fundamental process developing techniques to improve efficiencies and productivity
- Strong communication and inter-personal skills
- Create and sustain a safe work environment
- Effectively manages the team and knows how to leverage personnel to benefit the operation.
- Knows and utilizes fundamental process developing techniques to improve efficiencies and productivity
- Must have 2-5 years of experience in Customer Service or Logistics related operations, specifically in the areas of Order Management and logistics as well as a broad-based experience in overall Supply Chain.
- Excellent attention to detail. Excellent written and verbal communication skills.
- Effectively utilizes metrics to drive results
- Bachelor’s degree required or equivalent experience in Logistics, Warehouse Operations or Supply Chain related areas. APICS certification a plus. Experience with Lean Manufacturing and/or Six Sigma initiatives preferred.
- Travel required - 10%

**High Liner Foods is Remote Friendly** We offer a Flexible Hybrid Work Model where corporate office employees have the flexibility to choose a