Assistant Store Manager

**Location: Northwoods, North Vancouver**

We are looking for an Assistant Store Manager to assist in over-seeing the daily operations of our STEMS store. This job will focus on ensuring the sales team meets its goals of efficiency and customer satisfaction.

Assistant Store Manager responsibilities include Operational Management, Floral Design and Merchandising, Inventory Management and Event Coordination. This role will also research competitive products and analyze consumer behavior to ensure our store meets and exceeds client expectations.

**Duties/Responsibilities**:
**Team Supervision**:

- Assist in recruiting, training, coaching and motivating staff, ensuring they are knowledgeable about the products, sales, and customer service standards.
- Monitor the performance of employees and help ensure they meet sales and service goals

**Customer Service**:

- Greet customers, provide assistance in selecting flowers and arrangements, and offer product recommendations.
- Ensure customer service standards are met and customer concerns are resolved efficiently
- Handle customer complaints or inquiries in a professional and helpful manner.

**Operations**:

- Assist the store manager with administrative tasks, such as managing employee schedules, ordering supplies, or conducting performance evaluations.
- Help with stock organization, price tagging, and ensuring compliance with store policies and procedures.
- Oversee the opening and closing duties of the store; assigning the daily task lists
- Ensure the store is clean, organized, and visually appealing.
- Monitor and maintain the proper functioning of any store equipment, such as refrigeration units for fresh flowers.

**Inventory Management**:

- Assist in managing and ordering inventory of fresh flowers, plants and giftware
- Ensure proper storage of flowers and plants to maintain their freshness.

**Sales Management**:

- Assist with sales goals by encouraging up-selling and cross-selling of products.
- Help create attractive store displays and participate in seasonal promotions or special events.
- Work with vendors to place orders, plan, and promote products through demos; verify that discounts and promotions are reflected throughout the store
- Assist in planning and executing events such as technique classes, workshops, weddings and corporate functions.

**Required Skills/Abilities**:

- Previous experience in retail management, preferably in a floral shop or related industry
- Excellent verbal and written communication skills
- Excellent interpersonal skills with staff and customers
- A proven team player and who is also team-focused
- Strong problem solving and in-the-moment decision-making skills, process improvement, strategic planning, verbal communication, customer focus, management proficiency
- Skilled at prioritizing tasks and to delegate them when appropriate
- Able to function well in a high-paced environment
- Proficient with Microsoft Office Suite or related software
- Flexibility to work varied hours, including weekends and holidays as needed

**Education and Experience**:

- Post Secondary Education preferred
- Formal Floral training or experience preferred
- A minimum of 2 years of demonstrable experience in a supervisory capacity at a retail store, or similar floral operation
- Experience operating a point-of-sale systems
- Competency using retail management software, such as online time and attendance and staff scheduling modules

**Physical Requirements**:

- Prolonged periods of sitting at a desk and working on a computer.
- Prolonged periods of standing and walking
- Must be able to lift up to 40 pounds at times and carry moderately heavy loads, such as stock items, supplies, or equipment
- Able to bend, stoop, and kneel to inspect merchandise, shelves, and storage areas

**Salary Range**:
$55-60,000/annually plus compensation package depending on experience

**About Us**:
Stong’s Market is a locally owned, community focused grocery store. We offer a wide variety of local and boutique products at our Vancouver, North Vancouver and Squamish locations. Our new STEMS By STONG’S store will feature a vibrant selection of fresh flowers, ready-made bouquets, and custom arrangements for events like weddings and more. Our Stong’s Market Express Department are experts at home delivery straight to your front door. The Stong’s name has a rich history with over 85 years of grocery experience and we are committed to a unique and family friendly grocery shopping experience.

**Our Commitment**:
Stong’s Market is an Equal Opportunity employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Stong’s Market is committed to working with and providing reasonable accommodations t