Account Manager

**_Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you. _** **Working Arrangement** Hybrid Reporting to the Leader of Financial Integrity and Controls (FIC) Shared Services (AO); the Account Manager will perform a variety of balance sheet management and reporting functions. As a shared service the Account Manager role may include a shared accountability across functional business areas such as: - Affinity Markets - Distribution - Group Benefits - IGP - Individual Life Insurance - Individual Wealth Management As a representative of Financial Integrity and Controls team; the balance sheet management is a critical function that identifies potential risks to the company, clients, and shareholders. In conjunction to balance sheet management this role is expected to identify and communicate: - Financial Risk - Write Offs - Project Impacts - Ad hoc tasks related to Shared Services requirements As an individual contributor the incumbent will be expected to have excellent communication skills to ensure all roadblocks to completing weekly and monthly tasks are highlighted and resolved in a timely manner. A key responsibility of this role is to ensure they build a strong working relationship with the FIC Business Consultant and Business partners to profile key impacts and appropriate escalations are implemented to resolve and eliminate future impacts. **Essential Responsibilities**: - Reconciliation Management of Balance Sheet Accounts - Daily, monthly, quarterly journal entries associated balance sheet reconciliations - Analyze and communicate outstanding issues to the appropriate level of business contacts for resolution - Understand outstanding items and impacts to the client, income statement and shareholders and communicate required resolutions to the appropriate business contacts - Provide input on FIC project requirements - Conduct project testing as required - Analyze balance process flow and provide input to enhance procedural documentation - Meet all monthly, quarterly sign offs by set deadlines - Effectively communicate high risk issue to FIC leadership **Shared Responsibilities**: - Build relationships and establish a high level of credibility with Financial Reporting and Operational Business teams including FIC Business Relationship Managers & Systems teams - Identify and recommend opportunities to refine Balance Sheet processes - Demonstrate initiative to identify and implement new quality control standards - Support a customer-centric culture aligned with the Canadian Division strategy by partnering, collaborating, and communicating effectively with business areas including Business Partners IS, Product, Compliance and Finance. - Identify and escalate customer service issues where appropriate - Able to independently verify and reconcile information under review, ensuring accuracy of information and output delivered - Provide insight into results and add value to business partners to assist in business decisions - Actively participate in Team Engagement planning sessions **Job Requirements**: - Post-Secondary or related job experience - Knowledgeable about financial services and insurance related products - Strong interpersonal and communication skills required to liaise with colleagues and develop relationships across the organization to resolve project issues - Proven ability to exercise flexibility and judgment in assessing business issues and associated risks while staying focused on project deliverables - Proven analytical and problem-solving skills with the ability to quickly learn new concepts/processes - Ability to establish priorities and manage tasks with accuracy and attention to detail - Ability to negotiate, influence and resolve conflicts with project team members and flexible when faced with challenges and change - Advanced knowledge of Microsoft Excel, Word, PowerPoint and Access **Competencies**: - Sound financial judgement as it relates to financial obligations and reporting (SOX, 3416) - Team player with the ability to influence, negotiate, & develop "win-win" solutions - Ability to make complex decisions independently c - Excellent time management and organizational skills - Demonstrated excellent customer service focus - Skilled problem-solver and decision-maker - Flexibility and adaptability - Continuous improvement - Client service **About John Hancock and Manulife** **Manulife is an Equal Opportunity Employer