Head, Operational Services

**Head, Operational Services**:
**Job ID**:

- 234645

**Posting status**:

- Open

**Organization**:

- Ministry of Transportation

**Division**:

- Operations Division

**City**:

- Thunder Bay

**Position(s) language**:

- English

**Job term**:

- 1 Permanent

**Job code**:

- M1011B - Technical Services16

**Salary**:

- $92,920.00 - $135,056.00 Per year
- Are you ready to drive operational excellence and shape the future of transportation in Ontario? Bring your expertise in highway maintenance, construction, and design to this dynamic leadership role with the Ministry of Transportation.

As Head of Operational Services, you will oversee integrated service delivery across the North Operations region. You'll coordinate capital programs and infrastructure preservation, maintain unincorporated roads and bridges, manage contracts, and ensure compliance with policies and regulations. You'll also lead safety initiatives and support emergency planning.

Your role also collaborates with other ministry offices, partnering with Indigenous communities and municipalities, to provide these services, and support the safe and efficient movement of people, goods, and services.
and embark on a transformative journey with us

**The Ontario Public Service: Strengthening Ontario, together.**

A career in the Ontario Public Service (OPS) is driven by purpose. We're building a stronger Ontario by delivering programs and services that make a real difference in people's lives. If you share this ambition, you'll find a workplace that reflects the diversity of the people we serve and empowers you to lead with confidence.

**Why Your Leadership Belongs Here**
- **Purpose that drives you**: Lead work that matters. Your leadership will shape policies, programs, and services that improve lives across the province—every day.
- **A culture that supports you**: Thrive in a flexible, inclusive, and respectful workplace that values your well-being and empowers you to bring your whole self to work.
- **A career that grows with you**: Explore leadership opportunities across ministries and sectors. With access to mentorship, learning, and mobility, your career can evolve here.
- **Recognition that reflects your impact**: We value the difference you make. You'll receive competitive pay, a defined-benefit pension, and benefits that support your well-being—plus meaningful recognition for your contributions

**About the job**: We hold our leaders to high standards because we believe in their potential to drive meaningful change. In the Ontario Public Service, leadership means showing up with authenticity, acting with integrity, and having the courage to do what's right—even when it's hard.

As a leader, you'll be expected to create a team culture that encourages innovation, supports collaboration, and champions inclusion. You'll help build a diverse, anti-racist, and accessible workplace where everyone feels safe, respected, and able to thrive.

Leadership is about impact—and in these roles, you'll have the opportunity to make a meaningful one. You will:

- Coordinate the development and delivery of infrastructure capital programs.
- Manage contracts, oversee external consultants, and resolve disputes to ensure compliance and service quality
- Maintain and improve unincorporated roads and bridges
- Participate in operational planning, budgeting, and resource allocation
- Implement programs in alignment with strategic plans, monitor expenditures, and provide technical guidance
- Engage stakeholders, including Indigenous communities and municipalities, coordinating consultation to incorporate their inputs and perspectives
- Lead risk identification, emergency planning, and safety program development

**Meet Your New Team**

This position reports to** Bruce Caldwell**, an experienced leader with over 25 years building and growing strong, collaborative teams in energy, infrastructure, aviation, and highway operation sectors. Bruce is an open, approachable, and principled leader, who encourages focus on shared goals and objectives, strengthened by thoughtful contributions from a diverse team.

**North Operations**
North Operations is one of four regional Branches in the Operations Division. It coordinates transportation services across the region, manages stakeholder and Indigenous relations, and oversees emergency response, corridor management, and infrastructure preservation and maintenance. North Operations is geographically huge, spanning from Manitoba to the east, all across Northern Ontario, to the Huntsville area. The region is subdivided into Area West and Area East, with parallel operations in these two halves.

**Highway Operations - Area West**
The Highway Operations office delivers integrated transportation services, including highway maintenance, emergency planning and response, corridor management, and capital infrastructure preservation. Its focus is on maintaining safe, efficient movement of people and goods to support regional eco