Mobile Resource Specialist

Do you believe health care should go where it’s needed most? _Are you a skilled driver with a heart for community service and a passion for supporting Calgary’s most vulnerable? Can you navigate the streets and social systems of our city with equal confidence? _If so, we want you on the road with us_

**What We Do**:
The Alex is a beacon of hope for Calgary’s most vulnerable citizens, offering wrap-around health care, housing, social, and wellness programs. With a patient and client-centered approach, we envision a community where every individual is valued and empowered to thrive. Our mission is to improve quality of life through accessible and integrated health, housing, and social services. With five decades of experience, we have earned a reputation for tackling tough health and social issues, guiding individuals on their journey from crisis to wellness, and from challenge to change.

The Alex Mobile Health Program delivers barrier-free health care directly to individuals in need across Calgary. Operating from a specially equipped vehicle, our multidisciplinary team provides primary care, mental health support, addiction services, and social care to individuals experiencing homelessness or facing challenges accessing traditional care. Rooted in harm reduction and trauma-informed practices, the Mobile Health program meets people where they are, physically and emotionally, offering compassionate, dignified care on wheels.

Reporting to the Mobile Health Program Manager, the Mobile Resource Specialist is responsible for safely operating the mobile health unit, completing set-up of the mobile clinic, and acting as the first point of contact for clients and host site team members. This position is a key team member of the mobile health strategy at The Alex and delivers direct clinical interaction as well as operational support to clinicians. The Mobile Resource Specialist acts as a strong representative of The Alex and our organizational values.

This is a permanent, full-time position.

**What You Will Do**:

- Operations_
- Operate the Mobile Health unit safely.
- Perform daily vehicle checks and coordinate maintenance with the Facilities team and approved vendors.
- Drive the mobile unit to scheduled sites, events, and outreach locations.
- Host Site Liaison_
- Act as the primary on-site contact between The Alex and host site teams.
- Build and maintain strong relationships with host site staff.
- Represent The Alex’s mobile health program with professionalism and care.
- Clinical Flow & Client Support_
- Support client flow between host site and the mobile health unit.
- Complete client intake with accurate data entry and assessments.
- Assist with data collection and documentation.
- Support clinicians with resource navigation, case coordination, and referrals.
- Promote continuity of care by connecting mobile services with other Alex programs.
- Client Engagement & Resource Navigation_
- Build therapeutic relationships using a trauma-informed, client-centered approach.
- Support clients with triage, advocacy, and navigation to community services.
- Represent The Alex at events and community fairs.
- Perform additional duties as assigned.

**What You Bring**:

- Diploma in Social Work, Addictions Studies, or related field required; equivalent education and experience will be considered.
- Minimum 2 years of relevant experience.
- At least 5 years of experience driving large, bus-sized vehicles; comfortable operating in varied weather conditions.
- Strong organizational and communication skills; proven ability to collaborate in team settings and build relationships with clients, partners, and external stakeholders.
- Passion for working with marginalized populations, including individuals experiencing addictions, mental health challenges, or homelessness.
- Knowledge of Calgary’s social services and resources for vulnerable populations.
- Proficient in Microsoft Office Suite.
- Experience with electronic medical records (EMR) is an asset.
- A minimum of 25 years of age and 5 years of driving experience are required to drive an Alex Fleet vehicle.
- Class 5 driver’s license, personal vehicle for business use, and a clean 3-year drivers abstract are required.
- Air brake endorsement is an asset.
- First Aid (Emergency or Standard) - Level C CPR & AED within 30 days of hire date; certification must be valid for a minimum of 6 months upon hire.
- A satisfactory vulnerable sector criminal record clearance and Child Welfare Intervention Check are required.
- Demonstrated knowledge, understanding and commitment to the Truth and Reconciliation Commission of Canada: Calls to Action is preferred.

**Work Environment and Hours**:

- Predominantly outreach with some in office components.
- Standard hours are 8:00 am - 4:00 pm, Monday - Friday; some flexibility in schedule is required.
- FTE 1.0 (37.5 hrs/week)
- This is a permanent, full-time position.
- Occasional evening and weekend hours will be required for eve