Lodge Coordinator

4 days ago

Whistler, Canada WHISTLER PREMIER Full time

Hello Whistler

Whistler Premier is now hiring for a Lodge Coordinator to work out of one of our lodges in Whistler.

We have a strong team-based workplace culture here at Whistler Premier, and are looking for another enthusiastic and assertive individual to join us

Our Lodge Coordinator would be responsible for performing all front desk related functions, acting as the owners first and last point of contact at the hotel, and ensuring a positive experience for all guests, colleagues and owners and other stakeholders.

**RESPONSIBILITIES**:

- Work with Owner Services to provide front line support for owners at the lodge.

Take reservations over the phone and enter them into the online system.
- Enter reservations from walk-ins, direct calls and online booking agents.
- Check guests and owners in and out
- Provide directions and recommendations within Whistler for guests and owners
- Concierge duties such as making dinner reservations and booking activities.
- Take payments for deposits and upcoming arrivals according to our policies.
- Contact housekeeping, maintenance and house managers for any guest needs or issues and ensuring they are completed.
- Resolve owner complaints within scope of authority; otherwise refer the matter to the management.
- Keeping the front desk area clean and organized.
- Responding to quotes and inquiries.
- Deliver high quality customer service to all owners and guests and key stakeholders.

**Requirements**:

- Professional appearance and conduct while at work.
- Dependability and punctuality.
- A positive attitude.
- Previous front desk / customer service experience

Previous administrative or coorindation expereince
- Strong communication & organizational skills
- Works well in a team-based environment
- Extremely Customer Service oriented.
- Valid BC drivers license - desired, not mandatory.

**BENEFITS**:

- Staff Housing may be available - Our staff accommodations are beautiful vacation rentals located in and around Whistler Village. Locations can be from 2/15 minute walk to work or the village.
- Brilliant Team working environment & opportunities for growth
- Staff Discounts at each of our locations

This position comes with some great perks and opportunities. Contact us to find out more
To apply, please send your resume and a little about yourself.

We look forward to meeting you

Pay: From $25.00 per hour

Expected hours: No more than 40 per week

**Benefits**:

- Company events
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Weekends as needed

Application question(s):

- Are you currently in Whistler?
- Will you require Staff Housing?

**Experience**:

- customer service: 2 years (preferred)
- Front Desk: 2 years (required)

Licence/Certification:

- BC Drivers License (preferred)

Work Location: In person

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