Kidstrong General Manager

Welcome to KidStrong, where we help kids win at life If you're ready to lead, inspire, and make

a difference, we want you to be our next General Manager. Think you can juggle a tablet, a

toddler, and a high-five simultaneously? Then keep reading

As the General Manager, you’ll be working to create an amazing environment where coaches,

kids, and families thrive. Your mission? Drive sales, keep members happier than a kid in a

candy store, and make every day at KidStrong extraordinary

**What You’ll Be Doing**:
**Center Operations**:

- **Master the Numbers**:Know your KPIs and financials inside and out
- **Relationship Guru**:Be the friendly face everyone loves to see
- **Keep it Running**:Maintain a spotless center and a smooth operation
- **Delegate Tasks**:Make sure your team is on point and you aren’t burnt out
- **Flex Your Weekly Schedule**:Work 4 weekdays and 1 weekend shift

**Sales**:

- **Drive Membership**:Work with your team to set goals and fill those class spots
- **Lead the Charge**:Dial the phones, send the texts, and turn the leads into KidStrong

members
- **Be the Face**:Arrange and attend local events that make KidStrong the talk of the town

**Leadership**:

- **Foster Growth**:Inspire your team to be their best selves on and off the blue floor
- **Recruit & Train**:Find, onboard, and develop rockstar coaches
- **Develop**:Use KidStrong’s awesome training tools to help continue the professional

SAMPLE

development of yourself and others

**Coaching**:

- **Be Hands-On**:Deliver our awesome curriculum and high-fives in equal measure
- **Keep your finger on the pulse**:Actively coach 3-5 classes a week
- **Track Progress**:Use the KS Coaches App to monitor attendance and achievements
- **Stay Active**:Navigate a physically demanding environment with the energy of a kid on a

sugar rush.**Certification**:Achieve Coach Certification through KidStrong HQ Training

**Who You’ll Interact With**:

- **Supervise**:Assistant General Manager, Lead Coach, and other coaches
- **Collaborate**:Center team members and families - you’re basically the glue
- **Coordinate**:Area Developer (Franchisee) and KidStrong HQ team members

**We want to hear from people who have**:

- **Coaching Background**:Experience with kids aged 15 months to 11 years
- **People Skills**:Chat up parents and guardians with ease
- **Tech Savvy**:Practical experience with Google, Microsoft and social media platforms
- **CPR Certification (or willing to receive)**

**Competencies**:

- **High Standards**:Set and uphold high standards
- **Natural Leader**:Lead from the front a beacon of KidStrong’s core values
- **Goal-Oriented**:Focus on achieving KidStrong’s goals - aim high, always
- **Teacher**:Ensure effective transfer of knowledge
- **Professional**:React well under pressure and treat others with respect
- **Performer**:Engage with high energy and clarity - think cruise director meets camp

counselor
- **Mentor**:Develop and nurture relationships
- **Organizer**:Plan work activities and set realistic goals
- **Communicator**:Speak and write clearly and informatively
- **Team Player**:Balance team and individual responsibilities
- **Adaptable**:Embrace change and innovation

**Perks**:

- Work in a fun, energetic, and supportive environment.
- Make a real difference in kids' lives every day.

SAMPLE
- Grow your career with ongoing professional development.

KidStrong family - where work feels like play

KidStrong General Managers are the leaders of the center -- it is the responsibility of the General Manager to foster a culture of learning and development for both their coaches and the families that attend the center. The General Manager is a talented, welcoming, and engaging leader who is focused on defining goals and delivering an exceptional experience for the kids, families, and team members. The goal of the General Manager is to develop and train their coaching team, build close relationships with their members, and deliver key business results such as sales performance and lowering member attrition.

**RESPONSIBILITIES**:
**CENTER OPERATIONS**
- Understand the center's key KPIs and financials to make informed and responsible business decisions.
- Build and maintain relationships with KidStrong families that align with our core values and provide exceptional customer service.
- Oversee center-level initiatives i.e. center maintenance, training, brand consistency, etc.
- Daily, Weekly, and Monthly cleaning and maintenance of the center. Delegate center tasks amongst the center team to ensure consistent execution.
- Manage center-level employee issues and manage appropriate documentation.
- The typical schedule includes 4 weekday and 1-weekend shifts with specific hours dependent on the needs of the center.
- Set and communicate coach schedules using appropriate scheduling and communication platforms.
- Schedule, promote, and sell KidStrong events, such as camps and parties, to maximize center profitability.

**SALE