Information Desk Manager

**POSITION TITLE**:Information Desk Manager

**SUPERVISOR**:General Manager

**HOURS OF WORK**:8am-4pm Monday-Friday (September-April)

8am-3pm Monday-Friday (May-August)

**LOCATION**:Dalhousie Student Union Building, 6136 University Ave., Halifax, NS. Position will be located on site at Information Desk near main entrance to the building.

**REMUNERATION**:Salary $45,000

two weeks vacation with additional two weeks paid leave over winter holiday

casual dress

parking or bus pass

cell phone subsidy

annual CPI increase

health & dental package

RRSP matching program

Health Spending Account

Staff Wellness Fund

**ABOUT**

The Dalhousie Student Union (DSU) is an incorporated non-profit with the objectives of:

- acting as the official representative organization of Dalhousie students;
- serving as the medium of communication between Dalhousie students and the governing bodies of the University;
- encouraging Dalhousie students to have an awareness of their responsibilities in the local, provincial, national, and international community;
- providing services and programming that enhance student life in a financially, socially, and environmentally responsible manner.

With over 20,000 members, the DSU is here to make sure students get the most out of their experience at Dalhousie. The DSU advocates for student rights, builds community on campus through events, supports over 250 societies, and provides discount services

**OVERVIEW**

The DSU Information Desk Manager will act as the ‘face’ of the DSU to visitors of the Student Union Building (SUB) and ensure visitors receive a heartwarming welcome. You will also coordinate all Information Desk activities, leading and encouraging part-time evening staff, and generally provide top of the line service to members of the Dalhousie community and visitors to the SUB.

**RESPONSIBILITIES**
- Ensuring that the Information Desk and surrounding area are kept clean and organized.
- Maintaining Information Desk office supplies and equipment.
- Managing the departmental expenses, records, payroll and contracts.
- Oversee weekly DSU office supply orders, mail distribution, and departmental deliveries
- Troubleshooting emergencies
- Regularly confirms or updates appropriate information for the department and seeks out new initiatives to improve the Information Desk’s utility.
- Ensure DSU’s policies and security requirements are met.
- Managing key and equipment inventory and sign out process for appropriate groups.
- Approving posters and managing poster boards in the building.
- Hiring, training, scheduling, and general supervision of House Manager (evening and weekend coverage) team. This includes a monthly departmental meeting.
- Maintains and reviews day/evening building activity reports, identifying issues and trends for follow-up.
- Fosters a co-operative team spirit with other DSU departments and contractors.
- Health & Safety conscious and actively involved in maintaining a safe building environment.
- Creates and implements Information Desk policies and procedures to ensure efficient and effective operations.
- Performs all other job-related duties as directed by the General Manager.

**QUALIFICATIONS**
- Bachelor's degree in business administration, hospitality management, or equivalent experience
- Minimum of three years of previous experience in a similar role
- Excellent communication and interpersonal skills, both written and verbal
- Strong leadership and problem-solving skills
- Capability to manage multiple assignments and deadlines with effective prioritization.
- Strong working knowledge of computer systems, including Microsoft Office
- Positive attitude, excellent work ethic, and ability to adapt to change.
- Strong attention to detail and ability to maintain confidentiality.
- Must be able to work independently and maintain a positive and calm attitude within a very busy environment.
- High level of organizational and planning ability with meticulous attention to detail.
- Excellent team-working skills, including the ability to manage and lead a team.
- Exceptional Customer Service Skills with the ability to deal with a diversity of people in a calm, courteous, and effective manner.
- Excellent Oral and Written Communication Skills.
- Highly Adaptable and Flexible.
- Highly Solution-Oriented.