Member Services Agent

5 days ago

Vancouver, Canada Terminal City Club Full time

JOB RESPONSIBILITIES

As Member Services Agent, you will be the first person our members see when they walk through the doors. With your strong customer service skills, can-do attitude, and welcoming manner, you provide consistently exceptional service for our members and their guests.
- Greet and welcome members and their guests to the Club
- Coordinate all Club member event reservations for both internal and external events, and assist Members with services including tour bookings, restaurant reservations, vehicle rentals, concert and event tickets and other reasonable requests
- Answer all incoming calls in a professional and timely manner; transferring calls to appropriate departments as needed
- Orient new members to the Club
- Assist with administrative duties including posting of member related purchases; monthly mail-outs of Member statements
- Effective handling and timely resolution of all general front-desk and Member enquires

REQUIRED SKILLS & EXPERIENCE
- Dedicated and self-disciplined with a sincere desire to provide excellent service; genuinely likes to serve people; can express a warm, caring, friendly attitude through a smile or gesture
- Readily acknowledge Members through practiced recognition of Club Members’ names
- Solutions-focused attitude to see all challenges resolved quickly and efficiently with better-than-expected results
- Impeccably groomed with a polite, attentive disposition
- Ability to research or an in-depth knowledge of the city and the services available
- Strong communication skills & Microsoft Office suite skills
- Develop and maintain a close and effective working relationship with other departments
- Calm demeanor particularly when called upon to help coordinate emergency response support if needed
- Flexible work schedule; available ‘hospitality hours’: weekdays and weekends, with extended hours for special events

**BENEFITS**

Our team of service professionals take care of our members and in turn, we take care of our team. For our employees, we thrive in a team oriented, member-first environment, offering:

- Free Meals on Shift and Discounts at the Lion’s Pub
- Extended Health, Dental, Life and Paramedical Benefits for eligible Full-Time and Part-Time staff
- Employee Assistance Program
- Pension eligibility after 2 years
- Staff Outings, Social Committees and Events
- A Friendly, Welcoming Team
- Exciting Training Opportunities
- 'Talent Scout' Bonus

**Job Type**: Part-time

**Salary**: $23.60 per hour

**Benefits**:

- Company events
- Company pension
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Flexible Language Requirement:

- French not required

Schedule:

- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus pay

Work Location: In person

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