Service Manager

1 week ago

Acheson, Canada Summit Trailer Full time

**SERVICE MANAGER**

Summit Trailer

25325 117 Ave NW,

Acheson, AB T7X 6C2

Are you a leader with strong technical knowledge in the Commercial Trailer industry? Are you ready to work in a great team environment for one of Western Canada’s industry leaders? If that's your vision, we have an opportunity for you

Summit Trailer Ltd. has an exciting opportunity for a highly motivated and experienced Service Manager at the Acheson Branch. This is an excellent opportunity to lead a strong team and play a vital role in our continued growth.

**Responsibilities**:

- Oversee daily Service Department operations to ensure customer satisfaction, employee safety, engagement, and teamwork.
- Recruit, retain, and develop employees, including managing apprenticeship progress and performance reviews.
- Maintain and enforce adherence to processes, procedures, and quality standards, ensuring products meet Summit’s benchmarks.
- Manage shop productivity, capacity, and schedules to meet or exceed budgeted targets while supporting business goals.
- Handle customer escalations and concerns promptly, fostering strong relationships with internal and external customers.
- Ensure safety compliance through regular equipment inspections, employee training/certifications, and incident reporting.
- Monitor and manage warranty claims and quality control to minimize workmanship issues.
- Collaborate with other departments and industry partners to promote opportunities and positive outcomes.
- Oversee financial performance by managing operational expenses, assisting with budgeting, and reporting key metrics to leadership.
- Proactively identify risks and issues, coaching and mentoring staff to resolve problems efficiently and maintain high standards.

**Qualifications**:

- Post-Secondary education in Business or Journeyman Certification in Welding/Heavy Duty Mechanics
- 8+ years of experience in the heavy-duty truck/trailer industry
- Experience in truck rig ups would be an asset
- Understanding of Insurance Company’s processes
- Excellent verbal and written skills
- Excellent customer service skills; 1+ years in a customer-oriented management role
- Ability to lead, coach and mentor employees
- Knowledge of safety rules and regulations
- Pro-active problem solver and decision maker
- Organized, ability to set priorities, multi-task and meet deadlines
- Valid Class 5 driver license with the ability to travel within Alberta and British Columbia when required.

**Why Choose Summit Trailer?**
- A competitive wage
- Group benefits including health, dental & vision
- RRSP plan with company matching
- Opportunities for advancement
- Strong team environment

**More about us**:
We provide quality transportation equipment, parts and service to our customers. Headquartered in Acheson, Alberta, we are a full-service truck, trailer equipment dealer with 3 locations in Acheson, Penticton and Prince George. We are proud to be a Canadian company with over 80 employees in the business for over 20 years.

**Come Join Our Team**

**Job Types**: Full-time, Permanent

Pay: From $100,000.00 per year

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):

- Do you have post-Secondary education in Business or Journeyman Certification in Welding/Heavy Duty Mechanics?

**Experience**:

- Heavy Duty truck or trailer industry: 8 years (required)
- Customer Service Management: 1 year (preferred)

Work Location: In person

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