Piercing Studio Lead

Mejuri is the category-defining fine jewelry brand redefining luxury, your way. Feeling disconnected from an industry that typically markets to men, co-founder and CEO Noura Sakkijha leveraged her learnings as a third-generation jeweler to rethink the way women purchase jewelry—for themselves. In only seven years, and with a team of over 75% women, Mejuri has shipped over one million orders and opened retail stores across the globe, all while introducing new products weekly.

As part of Noura’s original vision to empower women to invest in themselves, the brand launched the Empowerment Fund to support underrepresented women and non-binary individuals with the tools to empower themselves. Mejuri continues to reach new customers through exciting community initiatives and expansion into international markets, such as the UK, Australia and Germany.

We are a team of retailers, creatives, technologists and strategists, and we are looking for someone special to join our team.

**The Role**:
The Piercing Studio Lead is responsible for overseeing all aspects of the Piercing Studio while driving customer service excellence, increasing profitability, and fostering an environment of motivation and engagement that would enable the team to achieve company goals and objectives. You deliver exceptional service, with a passion for body piercing and jewellery. You will drive growth within the Piercing Department at Mejuri and foster an environment that is deeply focused around our clients. You are passionate about customer service, meticulous in detail when it comes to the customer journey, and are eager to embody the Mejuri culture and core values.

**What you'll do**:

- Creating a customized and memorable customer service experience that focuses on building enduring relationships through the connection and relation of our brand and brand values
- Increasing customer awareness about Mejuri & our Piercing Studios
- Passionate about the Mejuri mission of empowering women to buy diamonds for themselves
- Act as a stylist and advise which items pair well with each other
- Build a strong clientele and be able to deliver a unique piercing experience to our clients
- Works closely with the Store Manager on improving the flow and process of the piercing studio
- Explains the aftercare sheet to each client, inform clients of signs and symptoms of infection
- Explain service procedure and risks to clients, and identify any medical concerns which may prevent piercing before the service and including suggested care and any medical complications that may occur as a result of the procedure
- Management and ordering of all piercing equipment such as needles, latex-free gloves, sterilizer, patient towels, alcohol pads, Q-Tips, paper towels etc.
- Complete all necessary documentation for shrink monitoring reasons and taking action to reduce shrink where possible
- Point of contact for Stericycle and arranges the pick up of disposables
- Know health and safety protocols surrounding piercing procedures
- Maintain Mejuri brand standards of visual presentation, cleanliness and functionality of displays
- Partner with the Head of Piercing to roll out and launch new initiatives in an organized, timely manner
- Inform HQ of any internal (team members) and external (customer) feedback
- Ensure compliance of Health & Safety policies and procedures within the store set up

**What You'll Focus On**:

- Business Acumen: ability to use insight of the internal and external business environment to improve and drive performance
- Influencing**:ask open ended questions to clarify issues, communicate openly, ask for ideas and come to mutually agreed decisions using logic and reasoning
- Results Driven**:ability to take steps personally to ensure that mutual goals and performance target are met within the appropriate time frame
- Customer Focus**:ability to identify any potential barriers that may impact the customer experience
- Relationship Building**:exchange information for mutually beneficial goals; gain respect and commitment from team members and proactively keep internal and external relationships active
- People Management**:be a trustworthy leader, train, motivate, delegate, empower and clearly communicate goals and objectives to the team
- Follow Through**:prioritize tasks**, **establish goals for oneself and the team; successfully complete all started initiatives
- Analytical Skills: ability to link analyze KPIs and to generate insights on performance interventions
- Coaching Skills: experience in coaching teams and maximizing knowledge retention; acknowledge progress, emphasize accountability, share suggestions for improvement and express confidence in team member
- Empowering**:trust and motivate team members with decision making authority by clearly communicating team goals, guiding and expressing confidence in their abilities

**What you bring to the team**:

- 3+ years experience with needle piercing
- Experience working with internally