Salesforce Technical Lead

2 weeks ago

Burlington, Canada Cogeco Connexion Inc Full time

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Regular

Job Description:
OVERALL KEY RESPONSIBILITIES
- Key technical lead (design, solution, development, administration, and maintenance) for the Salesforce implementation at Cogeco Connexion that includes:

- Marketing Cloud
- Communications Cloud
- VLocity
- Omniscripting
- Sales Cloud
- Pardot
- Service Cloud
- OMNI channel
- Einstein bot (Digital Engagement suite)
- Chat (Digital Engagement suite)
- Five9 CTI adapter
- Five9 List Sync Plus
- Provide guidance and support for audience segmentation lists used for variety of different data driven marketing campaigns (B2B & B2C)
- Act quickly and appropriately to solve problems, bring clarity, and minimize the impact of unpredicted circumstances.
- Provide end to end support for all Salesforce requests and act in the following capacities:

- Product ownership
- DevOps
- Business analysis
- Solution design
- Development and advisory
- Data stewardship
- Technical coach
- Project delivery
- Administration
- Post implementation support
- Optimization
- Partner and collaborate directly with key stakeholder teams: Web, Data, and IT
- Be a Salesforce evangelist and provide guidance to end user teams for various aspects of the Salesforce ecosystem (usage, reporting, advocacy, etc.)
- Provide reporting and ad-hoc analysis as needed
- Be a thought leader and provide technical coaching, and ad hoc help as needed for the entire team.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING- College or University Diploma or combination of equivalent education and experience

WORK EXPERIENCE- 6+ years of total experience with 3-4 years’ experience in the capacity of a Solution Architect /Tech Lead in a consulting organization.- Minimum 4 years of experience as a team member of successful software project implementations related to CRM, in Salesforce.

SPECIFIC COMPETENCIES- Experience in hands-on development, configurations, testing and other implementation activities.- Strong experience in Sales cloud, Service cloud and Marketing cloud, as the SME in end-to-end functionality definition, design, deployment.- Experience with the VLocity modules and Omniscripting- Strong technical, analytical, problem-solving and interpersonal skills are required.- Strong communication skills. Bilingual (english and french) is a plus.

Location:
Burlington, ON

Company:
Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.

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