Clinic Manager

Synergy Rehabilitation Inc. has an exciting opportunity for you Join our fun, positive, and friendly workplace. We are a cultured, experienced, multi-disciplinary team that prides its focus on quality care, by using best practice treatment, teamwork, and respect.

Synergy Rehabilitation Inc. is dedicated to providing the best treatment options for our patients. We offer multiple services including Physiotherapy, Massage Therapy, Chiropractic, Occupational Therapy, and Kinesiology. We are the fastest growing clinic in the Lower Mainland with 19 location sites.

**The Opportunity**:
Synergy Rehabilitation is looking for an enthusiastic, reliable, creative, and friendly, **Full-Time Clinic Manager** to join our growing and committed team at our busy **Langley**location

**Must Haves**:

- **Ownership and Leadership**:you understand that everything starts and stops with you. Your team and clinic's success is a reflection of you and your leadership.
- **Customer Service Champion**: you are a tried and true expert at providing customer service. Your ideas are creative, adaptive, and they yield results
- **People's person**:

- you jive well with different personalities. Your charisma helps you meet people's needs and the goals of the organization
- **Trustworthy**: You know how to maintain private information confidential.
- **Open and Honest Communication**: you know the importance of open communication and are able to communicate effectively with your team and management.
- **Problem Solver**:no problem stands a chance with you Because you always keep a close eye on the situations your encounter, you find ways to actively find solutions to target any foreseeable problems.

**Core Responsibilities**:

- Oversee the daily operation of the clinic (customer service, sales, inventory, therapists needs)
- Provide administrative support to the team, practitioners, and patients
- Oversee the training and orientation of new staff members
- Provide world-class customer service to clients and ensure high customer service standards at a clinic level
- Coordinate patient care plans, educate and guide clients on the services they are eligible for
- Design and propose business strategies to help the clinic meet organizational goals
- Manage staff by assigning and delegating tasks as needed
- Plan scheduling of staff and shift coverage
- Develop protocols and procedures to improve staff productivity
- Act as a liaison between patients, practitioners, and staff
- Plan and manage the clinic's inventory
- Audit the office files for compliance in accordance with the company's protocols and procedures
- Assist during the annual employee performance reviews and provide constructive feedback on their performance to help them meet professional goals
- Ensure that all policies and procedures function in accordance with the company and the law
- Maintain a friendly and warm work environment and lead by example as a positive role model

**Qualifications for Clinic Manager**
- 2+ years prior experience working in a management role
- 2+ years of proven success in leadership roles is required
- Exceptional written and verbal communication skills
- Analytical thinking skills and the ability to exercise sound judgment
- Educational background in Business Management or a related business field
- Must be customer service oriented and prepared to liaise with patients and other health care providers
- Extremely organized, detail-oriented, and a multitasker
- Ability to delegate tasks as needed, and to improve team productivity
- Ability to learn about the business strategically in order to improve sales
- Must be a creative problem-solver and a self-starter
- Adaptable, reliable, and flexible with schedule
- Ability to keep confidentiality
- *Emotional maturity is a must

**Perks and Benefits**:

- Ongoing paid training provided
- Fun, positive, and friendly work environment
- Flexible schedules
- Several opportunities for growth and development
- Reward and recognition based culture
- Medical, dental, and vision benefits provided to full-time employees
- Discounts for you and immediate family and friends on our services
- Competitive hourly compensation

Compensation: Hourly compensation is dependent on experience, qualifications, and transferable skills.

**Job Types**: Full-time, Permanent

Pay: From $24.00 per hour

Additional pay:

- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- Morning shift
- Overtime

**Experience**:

- ICBC or WCB: 2 years (required)
- JaneApp: 2 years (required)

Work Location: In person