Coaching for Health Lead

**Coaching for Health Lead **- Temporary Role (2.5 years)

**ABOUT PAIN BC**

Pain BC is an internationally-regarded charitable organization working towards a future where no one is alone with pain. We enhance the well-being of people who live with pain through empowerment, care, education and innovation. Our roots are in BC, where we offer a range of programs with and for people who live with pain, run education programs for health professionals and where we work with partners to improve health and social systems. In addition to our BC operations, we are the creator and “backbone” of Pain Canada, a national action network comprised of diverse partners working collaboratively on the implementation of the Action Plan for Pain in Canada; through Pain Canada, we are scaling programs and impact from coast to coast to coast.

**ABOUT THE ROLE**

The Coaching for Health Lead is accountable to the Director of Support Services for the continuous improvement and delivery of all services pertaining to Pain BC’s Coaching for Health (C4H). The C4H program is a free telephone coaching program designed to help people living with pain learn self-management skills, regain function, and improve their well-being. It has been shown to improve patients’ confidence as active participants in their own health.

The primary purpose for the C4H Lead role is to ensure that the program is delivered in a safe, consultative, trauma-informed, and evidence-based manner. This involves supporting our volunteer coaches by responding to ad-hoc requests, running debrief sessions, and monitoring the quality of the coaching being provided. The Lead also oversees and supports the client journey from referral, through pairing and delivery, to evaluation. The role contributes to the evolution of the portfolio and Pain BC’s leadership role in transforming the way pain is understood and treated. 

**KEY RESULT AREAS**
- **Program Delivery** - is responsible for the day-to-day operation of the Coaching for Health program, receiving client referrals, pairing coaches with clients, providing support to coaches and clients.
- **Program Design** - works with the guidance of the Support Services Director to drive continuous improvement in the C4H program’s impact, cost, scope, or quality of service.
- **Coach Support** -responds to ad-hoc requests from volunteer coaches. Runs individual and group debrief sessions to provide clinical guidance to coaches and share best practices. Educates coaches by organizing additional training opportunities and by managing the delivery of the annual coach training. Oversees the quality of coach notes and addresses any gaps in coach skills.
- **Client Support** -Delivers 1-1 coaching with clients. Responds to requests from clients. Manages the pipeline from referral to pairing and completion, ensuring that service levels are maintained.
- **Program Quality and Engagement** - ensures high quality of program delivery including client support, case documentation, process documentation, risk mitigation and continuous improvement. Conducts group video educational sessions regarding popular Coaching for Health questions or topics. Works with colleagues to increase the reach of the program.
- **Practicum Student Coordination** - provides a positive experience across the span of student practica, from training, ongoing clinical and coaching support, through evaluation and departure.
- **Relationship Management** - fosters and maintains relationships with internal and external stakeholders and partners including community and health care organizations.
- **Support Services **- provides support to other colleagues and clients in the delivery of the other Support Services programs on a needs basis, as directed by the Support Services Director.

**KEY RELATIONSHIPS**
- Reports to the Director of Support Services, who manages all Support Services programs
- Is supported by the Coordinator, Support Services
- Collaborates with other Leads across Support Services
- Collaborates with other Pain BC team members on initiatives to enhance support services programs (promotion, practicum students and volunteer training etc.)
- Continually nurtures relationships with external stakeholders

**WORK ENVIRONMENT**

The majority of work is completed remotely with some travel to the Pain BC office for meetings. The work environment is:

- Dynamic
- Accountable
- Collaborative
- Driven
- Inclusive

EDUCATION
- A university degree in Social Work or equivalent experience

EXPERIENCE
- Minimum 4 years’ experience in Social Work, Counselling, Psychology, or related discipline
- Minimum 2 years’ experience supervising volunteers
- Experience in remote service delivery required

KEY SKILLS, KNOWLEDGE AND ABILITIES
- Social Work clinical skills, including crisis counselling, brief therapeutic interventions, and helping clients manage loss and grief
- Comprehensive knowledge and understanding of emotional and mental health issues related t