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Operations Support Manager

2 weeks ago

Cambridge, Canada Insurance Store Holdings Inc. Full time

**Department: National Operation Department**

**Location: Cambridge**

**Hybrid 3x week**

Joining our team will provide you with a unique opportunity where you will be part of a brand new and impactful team, contributing to an evolving industry, and a company that is going through an exciting transformation.

**We are on a new path called NEXT HORIZON**

The insurance industry is changing at an exponential pace, driven by changing customer experience, climate change and technology. In response Gore Mutual is making bold moves to reposition our company as a purpose driven, digitally led national insurer. Next Horizon is our 10-year vision and strategy that sets a new path for our company.

**_ Come and make your mark on our Next Horizon_**

**We are looking for a passionate & driven “Operations Support Manager”** who will be responsible for all print and some mailroom activities which includes management of outsourced solutions.

**What will you be doing**:

- Ensuring all print service level agreements are met and/or exceeded.
- Oversee user training related to operation support functions, requirement for coverage during peak periods and coverage for staffing gaps, oversee project requirements and testing for operation support-related projects.
- Responsible for overseeing direct reports’ daily activities and support with the growth and development of these individuals.
- Manage responsibilities for EDI and GoBroker functionalities
- Monitoring and reporting off all print, GoBroker, EDI workflows
- Conduct internal audits and training
- Own mailroom and all print activities and ensure all print SLAs are met or exceeded
- Identify the risks and provide timely and appropriate escalation of any risk
- Managing the day-to-day Print vendor relationship related to issue management
- Responsible for adherence to regulatory and compliance requirement for document management

**What you need to succeed**:

- 5+ years of experience with office management, and 3+ years of print and mailroom experience is required
- Strong leadership experience in a fast-paced environment
- Proven office management experience along with Office 365 and Microsoft Applications
- Ability to prioritize and meet tight deadlines
- Ability to work well with employees at various levels of the organization
- Attention to detail and accuracy
- Ability to maintain composure under pressure
- Adaptable to changing situations
- Ability to work independently and in a team environment
- Excellent interpersonal, communication, and problem-solving skills
- Remote leadership skills#LI-Hybrid