Ticket Seller

Opening Statement
We acknowledge that the City of Kingston is situated on traditional Anishinabek (Ah
- nish-in-ah-bay), Haudenosaunee (Ho-den-o-show-nee) and Huron-Wendat (huron-wen-dat) territory and is the home of many Indigenous peoples. We are grateful to reside and work on this land. Kingston is a smart, livable city in the heart of eastern Ontario. Its stable and diversified economy includes global corporations, innovative start-ups and all levels of government. Kingstonians enjoy a high quality of life with access to world-class education and research institutions, advanced healthcare facilities, affordable living and vibrant entertainment and tourism activities.

Position Summary
Reporting to the Supervisor of Recreation & Community Development, the Ticket Seller provides front-line customer service to occasional users and the general public and is responsible to sell tickets for various pay-as-you-go programs offered by the Recreation & Leisure Services division.

This position works with mínimal supervision, in a fast paced environment, managing point of sales transactions while providing professional and courteous customer service at all times. The Ticket Seller works at various locations throughout the City.

**KEY DUTIES & RESPONSIBILITIES**:
Responsible for ticket sales for the City of Kingston pay-as-you-go programs (includes public skating & swimming, shinny hockey, senior skating, parents & tots skating & special events), cash handling, balancing ticket/pass sales, providing information on skating/swimming programs, rules, regulations and associated fees;
Ensure a professional and courteous approach to customer service;
Liaise with skate patrol staff, aquatics staff, facility staff and supervisor to ensure timely information flow;
Monitor and record membership access to public skating & swimming sessions;
Report incidents or issues to supervisor;
Other duties as assigned;
Work locations include Centre 70, INVISTA Center, Cataraqui Community Centre, Memorial Centre and the Outdoor Aqua Park.
Qualifications, Competencies
One (1) month cash handling experience;
**Must demonstrate corporate competencies**: Customer Focus, Results Orientation, Integrity, and Teamwork.
Skills, Abilities, Work Demands
Must have excellent customer service skills;
Efficient/effective cash handling skills, with the ability to manage point of sales transactions in a non-computerized & computerized environment;
Must be able to work varied shifts and have reliable transportation;
Able to multi-task in a fast pace environment;
Ability to work with mínimal supervision;
Closing Statement

Your resumé must demonstrate how you meet position requirements. Please upload to your profile any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position. We thank all who apply, however, only those selected for further consideration will be contacted. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.