Assistant Manager, Fan Experience

Oilers Entertainment Group (OEG) delivers North America’s leading sports and entertainment experiences to connect our fans to their passions. Located in the heart of the ICE District, OEG owns the 5-time Stanley Cup Champion Edmonton Oilers, the WHL’s three-time Memorial Cup Champion Edmonton Oil Kings, and the AHL’s Bakersfield Condors. OEG operates Rogers Place, North America’s premier and most technologically advanced sports and entertainment venue. The 18,647 seat, $480 million arena is among the most technologically enabled sports facilities in North America as well as the first LEED Silver-certified NHL Facility in Canada.

Our vision is to be a Global Leader in Sports & Entertainment. Together, we inspire our fans by connecting them to their passions, which is ours as well We play hard as a team, and with devoted integrity towards our common purpose. We have commitments to innovation and growth, combined with performance excellence that ensures a fair return on investment. We develop our people to be leaders in our industry, and we invest in our communities. Through our world class talent, we strive to **WIN. ON and OFF the ICE.**

**Assistant Manager, Fan Experience - Edmonton Oil Kings**

The Assistant Manager, Fan Experience - Edmonton Oil Kings leads our Fan Experience event operations for the Edmonton Oil Kings. This person will also lead the staffing, deployment, and coaching/mentoring of Fan Experience & Security team members.

**Your Focus in This Role**
- Lead the day-to-day Fan Experience and Security operations for the Edmonton Oil Kings Brand to deliver service excellence.
- Drive proactive service delivery and accommodating service recovery, as necessary, ensuring all Fans thoroughly enjoy their experience at Rogers Place.
- Connect our fans to their passions & foster an intimate knowledge of the Fan expectations, liaising with our account services team.
- Represent our organization as the assistant-MOD for a number of Oilers, Oil Kings, and Live Entertainment events.
- Develop our staff with Fan-first skills and abilities through continued coaching & training.
- Work directly with the Manager, Fan Experience & Security and the Scheduling and Staff Services Coordinator, Fan Experience & Security to coordinate accurate staff deployments for all events.
- Assist in the hiring, onboarding, and training of all new Fan Experience and Security personnel.
- Assist in the development and documentation of all internal standard operating procedures for Fan Experience & Security.
- Work directly with and support the Scheduling and Staff Services Coordinator, Fan Experience & Security with fine tuning of scheduling, monitoring availabilities, and any vacancies leading up to all event nights.

**Does this sound like you?**
- You have a fan-first mindset & and a passion for service excellence.
- You have an ability to think under pressure in a fast-paced live environment.
- Leading large teams of staff members is your forte.
- You are a creative thinker with problem-solving abilities.
- You are a good team player and excel in a collaborative team environment.
- You’re flexible and able to work longer, unpredictable event hours.

**Education & Experience**
- Minimum 3 to 5 years front of house management experience in a large public assembly facility; preferably with sports and entertainment.
- Experience in tactical planning and scheduling for events.
- Strong ability to manage and coach others and effectively supervise.
- Experience with ABI scheduling is considered an asset.
- Experience with Microsoft Dynamics CRM is considered an asset.
- Experience managing customer accounts and retention is considered an asset.
- Ability to work long, unpredictable hours on evenings, weekends and holidays.

**What’s In It for You?**
- 100% Employer-paid Health Benefit Plans
- Healthcare and Lifestyle Spending Account Options
- RSP Matching Program
- Flexibility & hybrid work model
- Oilers, Oil Kings, and Live Entertainment ticket allowances
- On-Site secured parking and/or transit allowance
- On-Site gym
- Beautiful office space located in Rogers Place - with easy access to the LRT
- Social team culture + employee events

**Next Steps**
Thank you for your interest in joining our team Those moving forward in the process will be contacted by a member of our team. Our organization is committed to being fully vaccinated against COVID-19. We require the successful applicant to disclose their vaccination status and provide proof of their full COVID-19 vaccination.

**Experience**: Preferred
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