Commercial Servicing Administrator

**Join a Challenger**

Being a traditional bank just isn’t our thing. We are big believers in innovating the banking experience because we believe Canadians deserve better options, and we challenge ourselves and our teams to creatively transform what’s possible in banking. Our team is made up of inquisitive and agile minds that find smarter ways of doing things. If you’re not afraid of taking on big challenges and redefining the future, you belong with us. You’ll get to work with people who will encourage you to reach new heights. We like to keep things fun, ask questions and learn together.

We are a big (and growing) family. Overall we serve more than 670,000 people across Canada through Equitable Bank, Canada's Challenger Bank, and have been around for more than 50 years. Equitable Bank's wholly-owned subsidiary, Concentra Bank, supports credit unions across Canada that serve more than six million members. Together we have over $125 billion in combined assets under management and administration, with a clear mandate to drive change in Canadian banking to enrich people's lives. Our customers have named our EQ Bank digital platform (eqbank.ca) one of the top banks in Canada on the Forbes World's Best Banks list since 2021.

**The Work**

The Commercial Administrator is responsible for reviewing and processing commercial subsequent and co-lending facility advances and repayments, recommending and recording partial discharges, performing data integrity checks, producing various reports and completing administrative duties as required by management.

The Incumbent will be reporting to the Manager, Commercial Administration and will be working closely with the Commercial Underwriting teams, Senior Commercial Management, Mortgage Services and Accounting.

**The core parts of your role would be to**:

- The Commercial Servicing Administrator will be responsible for supporting the Commercial Servicing Specialist by handling the daily operations of loans including but not limited to monthly payment reconciliations, subsequent advances and repayments while ensuring as much automation on PPLUS as possible and properly managing priorities in order to meet prescribed deadlines. (40%)
- In addition, the incumbent will be responsible for submitting partial discharges for approval to management, updating the monthly Inventory Report with unit sales, reviewing Inventory loans for quarterly paydown requirements. (35%)
- On a daily basis, the incumbent will communicate with internal contacts (funders, underwriters, managers, and commercial mortgage sales staff) and external contacts (Lending Partners, mortgage brokers, solicitors, and clients) to ensure transactions are processed in a timely and efficient manner in order to deliver superior customer service. (10%)
- The incumbent will also be working with the Payments Department in Mortgage Services regarding any loan payment inquiries that arise. (10%)
- The incumbent will be responsible for contributing to special projects as assigned from time to time, including the development of user guide instructions and updates to policies and procedures within Commercial Administration. (5%)

**Let's Talk About You**:

- Bachelors’ degree in Commerce or equivalent work experience (accounting skills are essential)
- Have a minimum of 2 years’ mortgage administration experience
- Comprehensive knowledge of real estate transactions and AML
- Excellent working knowledge of MS Office (primarily excel), CyberQuery and PPLUS
- Proven experience in data analysis
- Outstanding attention to detail
- Strong time management and organizational skills demonstrating the ability to handle multiple competing priorities
- Highly developed verbal and written communication skills with the ability to respond in a clear, concise and professional manner
- Bilingual an asset

**Job Complexities / Thinking Challenges**:

- The position requires the incumbent to be a self-starter and make sound decisions as efficiently as possible. Commercial mortgages can be complex in nature, requiring in-depth reviews of documentation, which will require creative and innovative thinking and problem solving. The incumbent will be continuously challenged by information requirements and multiple competing activities, many of which will be time sensitive.
- As well, the incumbent will be required to communicate information that may be complex in nature, support new Company initiatives and understand the impact process changes’ may have on other functional areas within the Company. Understanding company guidelines and policies is critical with assisting the department in making sound lending decisions.

**What we offer [For full-time permanent roles]**

\uD83D\uDCB0 Competitive discretionary bonus

✨ Market leading RRSP match program

\uD83E\uDE7A Medical, dental, vision, life, and disability benefits

\uD83D\uDCDD Employee Share Purchase Plan

\uD83D\uDC76\uD83C\uDFFD Maternity/Parental top-up while you care for your littl