Residential Support Worker

**Overview**

Reporting to the Care Manager, the Residential Support Worker will enhance the dignity and quality of life for each resident by supporting holistic wellness and an interdependent community. In collaboration with the residents, the Residential Support Worker will support activities of daily living that empower residents to successfully live in the community. This position will provide support to individuals in areas of well-being, independence, and community connectedness.

**Duties and Responsibilities**

**Communication and Documentation**
- Notify the Care Manager of all serious medical problems and follow the correct documentation protocol. This includes completing an incident report, charting in the resident documentation record, and correctly following through on the resident care chart.
- Use appropriate communication to document between staff and the Care Manager (i.e., 24 hour report, as well as to provide notifications about residents. For example, resident schedule changes.
- Participate in staff meetings, team building events, and in-service training.
- Track relevant resident information in tracking documents.

**Resident Support**
- Provide direct care to residents following established guidelines and with direction from residents and residents’ self-directed care plan.
- Provide emotional and social support and guidance to all residents.
- Act as an advocate for residents served.
- Provide functional assistance for residents with PRN medication following the doctor’s order as well as policies/procedures outlined in the program.

**Housekeeping**
- Provide support by working with residents to assist in personal laundry, making beds, and changing linen as per schedules and upon request.
- Perform light housekeeping.
- Other related duties as mutually determined.

**Qualifications**
- Certification as a Health Care Aide with the Medication Assistance Program is a requirement.
- Current enrollment on the Health Care Aide Directory is a requirement.
- CPR and First Aid Certification is a requirement
- 1- 2 years of experience in providing direct client services such as personal care, preferably in a residential setting.
- Awareness of issues related to physical disabilities and limited mobility.
- Effective verbal and written communication.
- Excellent organizational skills.
- Excellent interpersonal and problem-solving abilities Able to accept responsibility, show good judgment, and take initiative.
- Ability to respond to resident emergencies and be comfortable calling 911.
- Able to work with minimum supervision.
- Understanding of and commitment to confidentiality.
- Experience in supporting residents with community activities.
- Proficient spoken and written English language skills.
- Proficient computer skills: word processing, spreadsheets, and other computer software including Microsoft Office.
- Strong ‘customer service’ orientation.
- Satisfactory Criminal Record Check within the last 6 months

**Core Competencies**
- **Communication** - expresses and transmits information with consistency and clarity, using active listening techniques in order to effectively understand feedback. Summarizes information according to the audience in order to promote engagement and increase understanding;
- **Planning and Organizing** - accurately estimates duration and level of difficulty of tasks and projects, designing goals, objectives and work plans to complete;
- **Service Orientation** - provides superior service to both internal and external stakeholders;
- **Teamwork** - works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment;
- **Adaptability** - adapts and responds to changing conditions, priorities, technologies, and requirements. Recognizes new information and ideas with a willingness to alter opinions and behaviors. Applies versatility, reasoning, and innovativeness in the face of change. Ability to comfortability collaborate in a variety of situations and with diverse individuals.

**Working Conditions**:

- The Resident Support Worker works primarily in a residential program setting with some time spent in an office setting and in the community.
- The Resident Support Worker works a flexible schedule that may involve weekend, overnight, evening, and day shifts.
- The Resident Support Worker may be required to work with challenging or risky clients and be required to manage crises.

**Physical Requirements**:

- This position may require moving of furniture, and some light lifting up to 50 lbs.

**Direct Reports**
- None

**Indirect Reports**
- None

**Job Type**: Casual

**Benefits**:

- On-site parking

**Education**:

- Secondary School (preferred)

Licence/Certification:

- First Aid Certification (required)

Work Location: In person

Application deadline: 2024-12-13