Spa Attendant Supervisor

**Simple. Inclusive. Natural. Social** We are hiring for the role of **Spa Attendant Supervisor** Located on the Pomeroy Kananaskis Mountain Lodge grounds, our Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined. **Achieving Excellence**: Our Nordic Spa experiences are created to be as individual as each of our guests. Rather than an exercise in structure and conformity; our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role as a **Spa Attendant Supervisor** is critical to delivering on this promise. You are expected to exceed guest expectations by leading your people to create "picture-perfect" guest experiences throughout the spa each and every shift. First impressions around cleanliness are powerful and lasting: from the locker and treatment rooms to the pool deck and throughout all indoor and outdoor spaces. We commit to giving you the training and resources to be successful; achieving excellence is up to you. **Qualifications**: - Begins shift by making sure locker rooms are spotlessly clean and properly stocked and remain that way through their shift (see checklist/schedule) - Accountable for leading and/or supervising daily, weekly, monthly, and quarterly deep cleaning duties (see schedule/checklist) - Inventories against par levels and places orders to make sure their employees have the tools and materials required to be successful - Takes an active role in turning lockers (dirty to clean status in system) as quickly as possible so that it can be sold again to maximize revenues - Creates schedules that meet peak demand periods while delivering budgeted labour costs. Manages expense lines within budgeted parameters. - Assigned deliverables are executed in a manner that requires little or no follow-up, both in terms of timeliness, scope and quality. - Does not allow shortfalls to operating standards to go unaddressed; supported by clearly communicated expectations and real-time coaching - Provides direct reports with the resources, direction, coaching, feedback and goal setting required for their continuous development. - Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers. - Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace. - Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal **Work Perks** - Competitive wages and gratuities - Resort-wide and travel discounts - 5 Personal Days per year after 90 days of consecutive service - Benefits plan - On-site accommodation or commuter allowance - Discounts on Retail Products and Spa Services **Education & Experience**: - Able to lift, move, and handle pool chemicals responsibly - Good judgement around safety and guest experience - Comfortable with technology and open to new learning - Leading and coaching - Passion for people & wellness **Working Conditions**: This position may work long days and/or weekends to meet periodic upturns in business demands or meet deadlines. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, and other stakeholders. This role will spend a considerable amount of time working outdoors in the fresh mountain air and weather.