Member Service Representative

1 week ago

Charlottetown, Canada Provincial Credit Union Full time

**Member Service Representative**

**Branch Location**: Charlottetown, PE

**Be part of something meaningful at Provincial Credit Union — one of Atlantic Canada’s leading credit unions and proud recipient of Canada’s Top 100 Employers award for 2025** We're driven by our core values of _People, Purpose, and Possibility_, and we're on a mission to provide trusted financial advice, education, and planning to help Islanders thrive. At Provincial Credit Union, you’ll join a supportive, forward-thinking team that’s passionate about delivering exceptional member experiences and making a real impact in our communities. If you're ready to grow your career while helping others grow their financial future — we want to meet you.

**What You’ll Do**:

- Provide account services to members in a courteous and professional manner by receiving, processing and recording financial transactions when required.
- Inform members of new services and products that may be beneficial to them and direct them to other staff as appropriate.
- Maintain professional and technical knowledge of the position by completing training and development in all associated risk and cash management guidelines as provided.

**What You Have**:
**Required Education and Experience**
- High School Diploma
- Demonstrated experience and eagerness to provide superior customer service.

**Skills and Abilities**
- Strong organizational skills and attention to detail with the ability to process information with high levels of accuracy.
- Professional manner and poise, and sensitivity in dealing with confidential information and materials.
- Excellent verbal and written communication skills.
- Intermediate proficiency required in Microsoft Suite and demonstrated ability to quickly adapt to new technologies.

**What we offer**:

- **Outstanding Culture**: Join an engaged and community-focused team that fosters a positive work environment.
- **Market Competitive Compensation**: Enjoy a competitive salary along with an annual bonus program.
- **Generous Benefit Package**: We provide a comprehensive benefits package, including a flexible health and dental plan, sick time, and a Defined Contribution Pension Plan and Group Retirement Saving Plan with up to 9% employer contribution.
- **Work-Life Balance**: Start with three weeks of vacation per year, supplemented by four personal days and two volunteer days.
- **Professional Development**: Take advantage of tuition reimbursement, training programs, and career progression opportunities.
- **Employee Perks**: Enjoy additional perks such as an annual fitness and clothing allowance, reduced rates on employee loans and mortgages, and no service fees on banking transactions.
- Salary range for this position: $45,100 - $50,090.

Join our team at Provincial Credit Union and enjoy a rewarding career with competitive compensation, comprehensive benefits, and a supportive work environment that values your growth and well-being.

Please note that all offers of employment are conditional upon the acceptance of an Individual Fidelity Bond Application which includes a criminal check and a credit check.

**Bondability Requirement**

**Closing date is July 20th, 2025.**

**Diversity and Inclusion**:

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