Billing Coordinator

**You belong at Day & Ross.**

Billing Coordinator
12-Month Contract
Mississauga, ON

The Billing Coordinator is an expert in all job functions of the Billing Department. The Coordinator will facilitate the work amongst Billing Administrators and provide specialized support to the team. The Billing Coordinator will be focused on increasing invoice quality by analyzing reporting to identify problem areas and implement corrective action. With continuous improvement always in mind, the Billing Coordinator will be responsible to review and implement process improvement initiatives. Must understand customer invoice requirements and provide custom invoice solutions as required.

**How You’ll Help**:

- Provide daily support to Billing Administrators to ensure all job functions are getting completed in adherence to the Business Service Level Agreements
- Perform Billing Administrator job functions when required to support getting task (s) completed
- Analyze processes to improve overall effectiveness of the team
- Input other types of Billing (contract probills) unrelated to shipment movement
- Investigate and create Customer Deals and Invoice Audit rules in AS400 to meet customer/business requirements and improve invoice accuracy
- Regular communication with all levels of the organization to provide consistent feedback of areas that need improvement in order to improve invoice quality
- Investigate reoccurring invoice issues to get to the root cause. Work with all levels of the business, as well as external customers to implement sustainable solutions
- Analyze and understand customer invoice requirements; offer standard invoice options when applicable, focusing on electronic solutions
- Work closely with customers and Sales to provide approved non-standard invoice options including updating customer web portals to provide accurate invoice details
- Handle escalated issues from Billing Administrators within established guidelines
- Exhibit leadership at all times, be accessible and approachable to all Billing Team members
- Maintain positive customer relationships, both internally and externally
- Other related duties as may be required

**Your Skills & Experience**:

- Minimum of secondary education, with preference of post-secondary education (general stream), or a combination of education and experience.
- Minimum one year experience in a Billing Department
- Excellent verbal and written communication skills
- Computer skills - accuracy, MS products including strong Excel skills; AS400 experience, an asset. Must possess the ability to learn new software
- Demonstrated interpersonal and customer relationship skills
- Strong analytical and problem solving skills, particularly numerical
- Detail orientated with the ability to work accurately in a high volume, fast-paced environment.
- English, other languages considered an asset
- Able to work with little supervision

If you’re chosen for the role, you’ll be asked to provide reference and criminal background checks before employment. You’ll only be contacted if you’re selected for an interview.

**About Day & Ross**

From a single truckload of potatoes in the 1950s to a fleet of thousands, Day & Ross has grown to become one of the largest transportation and logistics providers in North America. With over 7,500 team members on and off the road in the US and Canada, we offer a diversified portfolio of freight and delivery solutions, including LTL, Truckload, Residential, Dedicated Fleet Solutions, and Logistics.

We believe our people are our greatest strength. For over a decade, we’ve been recognized as one of Canada’s Best Managed Companies. We’ve also been named a Top Company for Women to Work for in Transportation since 2018. Our recognition reflects the family values we share with our parent company, McCain Foods Limited.
- As a federally regulated employer, Day & Ross fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply. Day & Ross is committed to ensuring equal access and participation for people with disabilities and meeting their needs in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Accessible Canada Regulations and in alignment with our business practices, capabilities, and values._

**Job Type**: Fixed term contract
Contract length: 12 months

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Mississauga, ON L5S 1Y2