Support Worker

7 days ago

Victoria, Canada Umbrella Society Full time

**Company Overview**

Umbrella Society is a dedicated non-profit organization focused on providing essential support and recovery options for individuals and their families facing challenges related to substance use, addiction, and mental health. Our mission is to empower individuals through compassionate care and accessible resources.

**Summary**

The Support Worker role will support individuals with addiction or concurrent disorders within a hospital setting by promoting understanding, acceptance, and advocacy. The hospital teams, consisting of an addictions medicine physician, a social worker, and an Umbrella Peer Support Worker, offers consultations, assessments, and treatments. The Umbrella outreach worker collaborates with the social worker and physician to assist with discharge planning, hands-on patient support, and connecting patients to community services

**Responsibilities**
- Provide one-on-one support to clients facing substance use and mental health challenges.
- Welcome and engage with clients who appear on the AMCS or ER/PES list.
- Assist clients in developing personalized recovery plans and goals.
- Assists with referrals to treatment centres and community resources as needed.
- Maintain accurate case management records and documentation.
- Collaborate with other professionals on the AMCS or ER/PES team to ensure comprehensive care for clients.
- Advocates for patients and acts as a liaison between clients and hospital staff.
- Offer community, clinical, and non-clinical options for clients and their care providers/families.
- Maintain and update the handover list on the shared drive with client progress notes
- Collaborate on patient planning with AMCS or ER/PES Social Worker, Doctor, and unit Social Workers.
- Monitor client progress and adjust support strategies accordingly.

**Required Knowledge, Skills, Abilities, Other characteristics (KSAO)**:

- Strong preference will be given to applicants with lived experience in substance use disorders and recover
- Strong interpersonal skills, with the ability to connect with a variety of personalities
- Knowledge of harm reduction principles and practices
- Excellent time management skills to prioritize tasks effectively.
- Prior training and experience in trauma-informed care considered an asset
- Prior experience working in the field of addictions is preferred.

**Job Types**: Part-time, Casual

Pay: From $26.50 per hour

**Benefits**:

- Casual dress
- Commuter benefits
- Company events
- Employee assistance program
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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