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Care Coordinator in Castlegar, Bc

2 weeks ago

Castlegar, Canada Air Liquide Full time

**Company Information**
At VitalAire we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancement and digitization of our tools, products, and systems, to forging meaningful relationships with our patients. VitalAire is Canada’s leading provider of sleep apnea tests, treatments and home oxygen services. We partner closely with
the healthcare community to deliver an exceptional patient experience that supports health, wellness and collaborative medicine. Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?

**Here is what you will do**
VitalAire is currently recruiting a highly energetic and motivated Care Coordinator for our Mississauga, ON branch.. The Care Coordinator provides customer support by answering incoming calls and placing outbound calls pertaining to Sleep Apnea treatments, Oxygen and other respiratory services. As necessary, contacting referral sources and customers to obtain further information to update and complete the electronic patient file.
- Answering large volume of calls in a timely manner
- Identify customer needs, clarify information, research issues and provide resolutions
- Creates and updates customer electronic files for Customer Management and scheduling systems
- Maintains integrity of client file information by electronically documenting both written and verbal correspondence
- Build and maintain professional relationships with clients, referral sources, hospitals, funding agencies and internal customers
- Responds to Sleep health and Oxygen customer service inquiries providing appropriate solutions
- Handling customer complaints; receiving and reporting incidents in the electronic systems
- Troubleshooting Sleep Apnea and Oxygen equipment malfunction calls and where necessary escalate calls to designate
- Conduct outbound calls as required to complete or update client files
- Performs other Customer Service related activities as required

**Here’s what you will need**
- High School Diploma - background or experience in Customer Service/Medical Office
- Keyboarding Skills (+45 wpm)
- Strong experience with data management
- Marketing and Sales skills are an asset
- Bilingual is an asset
- Agreeing to disclose your COVID-19 vaccination status, as a condition of employment.
- Agreeing to be fully vaccinated against COVID-19 and to maintain such fully vaccinated

status, as a condition of employment.
**Additional Information**
At Air Liquide Healthcare, we value the health and safety of our customers, patients and employees. As such, we strongly encourage everyone to get vaccinated against COVID-19 and all future employees will be required to be fully vaccinated against COVID-19 and to maintain such fully vaccinated status.

Job Reference: CA05493