Manager, Quality Assurance

At

CWB

, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

At CWB, we strive to build value for the people who choose us every day: our people, our clients and our investors. We do this by holding true to the values that guide us. We put people first and build relationships with intention. We seek out and embrace new ideas, knowing that better is always possible. We believe that how we do things is as important as what we do. And we harness the power of inclusion. Our culture is who we are and how we show up - as individuals and as a team - to accomplish our strategy.

Our Core and Business Solutions drive excellence across our Information Services department. As Manager Quality Assurance, you will lead a diverse team of drive high quality software outcomes for core systems and multiple business technology solutions. Key focuses will be managing and coordinating the execution of all tactical QA activities pertaining to our core banking platform, loan origination system, and other solutions for financial and operational needs. Adhering to QA framework you support the testing practices, policies, and metrics within IS Application Shared Services team.

The Day to Day.- Responsible for ensuring high quality outcomes of all core loan origination systems, validation of changes to forms and of business intelligence initiatives. This includes coordination of workloads and outcomes based on priority business needs and alignment with other IS teams and leaders on execution of work.- Coordinate and plan execution of tactical workloads across team members ensuring functional, non-functional testing cases are carried out on core systems in line with release schedule.- Build plans and coordinate workloads that adhere to testing practices, standards, strategies, and frameworks as defined in Application Shared Services team.- Structure and position technical QA team members to ensure CWB forms solutions have robust scalable testing practices.- Responsible for ensuring high quality outcomes multiple CWB business solutions including but not limited to operational and critical financial systems-
- Leveraging direction from AVP Shared Services, continue a culture of continuous improvement built on measured outcomes and key controls and quality metrics in alignment with business stakeholder needs, Service Level Agreements (SLAs), and departmental goals and objectives.- Tactical execution of various QA efficiency improvement initiatives maturing QA disciplines, governance frameworks, policies, and procedures.- Identifies and implements continual process improvement while leveraging synergies across QA teams in alignment with Application Services goals and objectives.- Build and mature relationship with leaders in 3rd party vendor partner roles ensuring communication of standards, metrics, expectations, and alignment on timing of business outcomes.-
- Position strategies to drive a culture of rapid through modernization capabilities, process, standards, and governance frameworks.- Through strategies and plans, identify and realize cost efficiencies through BA and QA resource structure, tools, and practices.- Develop BA & QA Strategies to ensure the quality of critical banking systems enables the business stakeholders to meet business objectives through implementation of high-quality production systems.

Leadership- Grow and mature a team of diverse QA professionals to ensure high quality service and software outcomes for core and business solutions.- Responsible for the people leadership aspects of all resources assigned and within the QA Core & Business Solutions team.- Inspire trust by being open, honest, and direct in communication, meeting commitments and behaving in a manner commensurate with CWB core values.- Support and foster a culture of career development and growth for CWB employees with regular performance reviews and coaching.- Demonstrate strong interpersonal skills that contribute to a cohesive, collaborative working environment- Responsible for sourcing and managing external contractors assigned to complete scope related to capital projects- Accountable for educating, training, and developing all employees on the evolution of the technical aspects of the Application Services priorities and objectives- Treat all stakeholders with professionalism, dignity and respect and support an environment where people can contribute and excel.- Demonstrate strong interpersonal skills that contribute to working effectively in a diverse working environment- Make decisions guid