Quotes Specialist

1 week ago

Richmond Hill, Canada Liteline Corporation Full time

**Who we are**:
Founded in 1979, Liteline Corporation is Canada’s leading and largest privately held lighting manufacturer. We specialize in LED lighting for North American residential and commercial markets. More specifically, we manufacture complete lines for architectural lighting, hospitality and retail verticals, office and commercial space, high-rise residential, and more. Located in the vicinity of the high-tech hub in the Greater Toronto Area, Liteline operates a 160,000 sq. ft. office, manufacturing, and warehouse distribution facility. With over 130 employees, Liteline is poised for strategic growth for years to come

**Who we are looking for**:
We are seeking a self-motivated **Quotes Specialist** who will work as part of our Sales Team. The main objective of this role is to maintain a strong relationship with sales agents by creating a smooth process from project design to delivery. This is done by ensuring that agents receive reliable, timely product information, appropriate inventory is on hand, the product moves seamlessly through the production queue, and the order ships out without a hitch.

**Reporting to the Western US Regional Sales Manager, the Quotes Specialist will be responsible for**:

- Working closely with Sales Agents and Regional Sales Manager (RSM) on projects and orders, responding to product inquiries, and managing lead times
- Following up daily with ongoing or future projects
- Flagging large projects for inventory management
- Working closely with the RSM and Inside Sales team on pricing requests
- Reporting daily to RSM on outstanding projects, issues, and orders
- Keeping up to date on product information and keeping Sales Agents/Customers informed
- Communicating with Sales Agents on all aspects pertaining to order entry
- Coordinating with the Production team to meet the deadline
- Coordinating with Warehouse team to ensure customer shipping and delivery needs are met
- Coordinating special items or non-standard items with the Product Development team
- Troubleshooting and fixing onsite technical issues related to Liteline's products
- Attending weekly meetings

**This is the perfect job for you if you**:

- Love problem-solving: in-person, on the phone, and online
- Have a technical aptitude for computer programs including inventory management and MS Office
- Can multitask with the best of them and are focused on exceeding customer expectations
- Have excellent communication skills both written and verbal
- Competitive pay commensurate with qualifications and experience
- Partial company match on employee contributions towards company group RRSP
- An opportunity to be part of an innovative, growing organization that supports learning and development

**Important**

All new employees must be fully vaccinated against COVID-19 and must provide proof of vaccinations.

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Application question(s):

- Do you have any lighting knowledge or background?

**Experience**:

- Inside sales: 2 years (required)
- Customer service: 2 years (required)
- Project planning: 2 years (required)
- Lighting design: 2 years (required)
- Technical support: 2 years (required)

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