Office Tour X Capital One

161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Office Tour X Capital One - Associate, Process Management New Grad & Intern 2026

**Step Inside Capital One Canada - Process Management 2026**

Join us for an exclusive Office Tour and a chance to network with amazing professionals from across our business. You’ll get a behind-the-scenes look at our innovative workspace, meet inspiring Capital One associates, and discover what makes our culture so unique.

**Event Date**:Wednesday, August 27 2025 from 11:00am - 12:00pm

**Application Requirements**:

- Please ensure you submit both your resume and your transcript.

**About the role**

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders. You’ll also get to join fun social networking events and connect with other Process Managers across the business.

We're driven by what our customers want, and how to make their lives simpler. We’re always looking for creative ways to offer digital solutions that make sense for our customers. With your help, we’ll build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

Be ready to join a community who see the customer first, and want to use their skills to make a difference.

**Your Responsibilities**:

- Manage improvement of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
- Leverage your process knowledge and stakeholder collaboration to measurably improve outcomes by helping to launch exciting projects such as; new product, digital features, automation and digital transformation
- Collaborate with various departments (such as our agile software studio and our data scientist team) to develop and execute effective and efficient processes
- Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
- Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
- Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes

**Basic Qualifications**:

- Graduate in 2026 or later with a Master's or Bachelor's Degree in Engineering, Commerce, Business Administration or a related field

**Preferred Qualifications**:

- Excellent strategic thinking, structured problem-solving skills and superior analytical skills
- Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
- Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and aptitude for learning it
- Experience working and collaborating in teams

**Working at Capital One.**

Enjoy a hybrid work environment, with 3 days in the office. Build a comfortable workspace with our one-time, Work From Home allowance and enjoy our head office located conveniently across the street from Union Station.

Live well—physically, financially and emotionally. Receive support for you and those who are most important to you, with full coverage for spouses, domestic partners, and dependents. With up to $3000 in mental health coverage and up to $5000 in tuition subsidies per year—and much more—you’ll discover that Capital One is committed to helping you live your best life.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).