CRM Analyst

1 week ago

Remote, Canada Rivalry Full time

**Description**:
Reporting to: Head Of Data

Working closely with: Data, Marketing, Retention

Seniority: Intermediate/Mid-Level

**TL/DR**:
Partner with Marketing, Data and Retention Teams; provide evidence-based recommendations to help them develop and execute engaging campaigns that maximize customer value and loyalty.

**The nitty-gritty**:

- Partner with Marketing, Data and Retention Teams; provide evidence-based recommendations to help them develop and execute engaging campaigns that maximize customer value and loyalty
- Deliver customer insights and perform post campaign analysis
- Ensuring the quality and accuracy of our reports, and developing new ones following best practices while maintaining and expanding current reporting functions
- Perform hands-on modeling and analysis of marketing campaigns
- Provide support for the development of predictive models, customer segmentation studies
- Collaborating with stakeholders to understand their needs, translating them into requirements for analytical tools.
- Providing deep analytical reports to answer key business questions.
- Translating business needs to data products for decision support. Stakeholder management.
- Supporting predictive analytics with custom rich datasets
- Ability to work on multiple projects at a time in a very fast-paced, results-oriented environment

**Your stats**:

- 2+ years’ experience working in a data analytics capacity leaning towards CRM analytics
- Experience working within gambling, online gaming or similar industry
- A background in Statistics, Economics or Computer Science
- Knowledgeable in A/B testing and Hypothesis testing
- Intermediate to advanced knowledge of SQL
- Proficiency in Python
- Experience in reporting tools (Power BI, Tableau or similar)
- Experience dealing with complex datasets
- Self-motivated; uses initiative and ambition
- Great organization, planning and prioritization skills, with strong attention to detail
- A hands-on individual; not afraid to roll their sleeves up
- Team player, sociable, and can quickly adapt to change
- Fluent English. Knowledge of other languages is a plus (Spanish/Portuguese)

**Our stats**:

- We offer a competitive salary and total rewards package.
- A chance to work in one of the most exciting and rapidly growing industries
- Work with an extremely talented team who share a love for video games and esports on truly innovative projects.
- See your performance in real time, be part of a supportive team with a focus on training, coaching and continual improvement, and benefit from yearly salary reviews
- Remote and flexible working arrangements.
- Open Paid Vacation.
- Free video games Every Rivalry employee gets a monthly stipend.
- + more

**About Rivalry**:
Rivalry is an esports/sports betting and entertainment startup on the hunt to revolutionize an entire industry. We exists to grow esports, from the grassroots communities to the professional players and leagues.

Driven by our passion for games, we are delivering the most comprehensive offerings and product innovations to a new generation of players. All while being deeply committed to responsible betting.

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