Customer Service Advisor

2 weeks ago

Dartmouth, Canada Nova Truck Centres Full time

**Nova Truck Centres**, a division of Nova Enterprises Limited, is a Freightliner and Western Star dealership one of five locations across Nova Scotia. Recognized as an Employer of Choice by the Trucking Human Resource Sector Council Atlantic, we are a dynamic company within a competitive market.

**Position Profile**:
The Service Advisor is responsible for customer relations, scheduling repair appointments, recording the condition of vehicles and completing write ups indicating the type of work needed. This position is based in Antigonish.

**Responsibilities**:

- Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, and complete write up indicating the type of work needed based on initial Standard Repair Times.
- Interact with customers as dictated by day to day business; this includes calling customers to solicit work if schedule slows and dealing with customer complaints as they arise.
- Review parts that are ordered in and schedule the trucks in to have the parts installed on a daily basis.
- Review and close repair orders daily.
- Post cash sales and process invoices.
- Responsible for helping the department reach its profit goals.
- Check for recalls and determine appropriate payment type.
- Follow up with customers on purchase order/Invoice/documentation issues.
- Reviews warranty status prior to creation of repair order
- May be required to fill in for other employees as required.

**Education, Experience & Skills**:

- Post-secondary education in a relevant field.
- Previous experience in a service department of an auto or truck dealership.
- Proven customer service skills including the ability to deal with customers on their issues with service or parts.
- Demonstrated problem-solving and analytical skills.
- Proven computer knowledge; ability to learn in house programs; MS Excel experience is a requirement.
- Strong listening and verbal communication skills are required.
- Must possess the ability to make independent decisions when circumstances warrant.
- **The ability to deal professionally and tactfully with subordinates, supervisors, co-workers, customers, and vendors.**:

- Willingness to pursue self-development courses applicable to the job.

**Join our Team We offer**:

- Competitive compensation
- Comprehensive health benefits plan
- Company matching RRSP program
- Industry focused training

Work remotely
- No

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Weekends as needed

Work Location: In person

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