Claims Supervisor

5 days ago

Sherwood Park, Canada Millennium Insurance Corporation Full time

We are Millennium Insurance, and if you're in the Edmonton area and looking to put your skills to use in the insurance industry we are looking for you

Millennium Insurance is part of the Wheaton Group, a family-owned organization based in Edmonton that owns a diverse range of businesses in Western Canada, including banking, airline operations, and, of course, insurance. Millennium is local, prides itself on being in tune with what Albertans need from their insurance provider, and understands the unique challenges Albertans face day-to-day. And we are experiencing explosive growth.

We award our team with the following:

- Earned Time-Off Program and vacation
- Group Retirement Savings Plan with employer match.
- Facility with ergonomic desks/chairs.
- Educational assistance and career development.
- Employee benefits.
- Employee discount programs.
- Employee recognition and appreciation events.

**Responsibilities**:

- Provide guidance and leadership to claims staff.
- Manage service levels by organizing, distributing, monitoring work flow and setting priorities.
- Assist in developing, monitoring and enforcing claims policies and procedures.
- Audit and maintain cost control over claims expenses.
- Conduct or contribute to employee development, and employee performance management through coaching and following up on the development of technical competencies.
- Conduct periodic review of claims files and coach team to strive for continuous improvement and development by setting and tracking individual and team performance objectives.
- Provide direction and leadership in areas such as: liability determination, investigation, policy interpretation, settlement negotiations and establishing reserves for claims.
- As required, carry out the duties and responsibilities as described in the Claims Adjuster job description.
- Perform other duties as assigned.

**Experience & Qualifications**:

- University degree or Risk Management diploma preferred.
- FCIP or CIP / CAIB with commitment to continue relevant industry education.
- 5 + years of insurance adjusting experience in a senior role covering automobile, personal and commercial property insurance.
- Superior customer service skills including problem solving, empathy and concern for our customers.
- Excellent communication skills, both written and oral.
- Excellent investigative and analytical skills.
- Highly proficient time management and organizational skills.
- Ability to coach, guide, and positively motivate employees.
- Excellent knowledge of automobile, personal property and commercial policies.
- Detail oriented with a critical degree of accuracy regarding data entry.
- Exceptional advanced negotiation skills.

Thank you for considering our organization.

We have a Mandatory Vaccination Policy to ensure employee safety due to COVID-19.

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

Work Location: One location

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