Contact Centre Representative

5 days ago

Woodbridge, Canada Make Space Inc. Full time

**Who is Make Space Inc.?**

**Why work with Make Space Inc?**
- Competitive Salary
- Commission Program
- Company paid benefits
- Paid Time Off
- Paid orientation & ongoing training
- Supportive Team

**Job Summary**:
Our National Call Center operates from 8 am to 8 pm, Monday to Saturday, and supports all locations from BC to Ontario time zones.

To be successful in this role requires someone who can actively listen, pay attention to detail and take clients on a journey to select the best solution for their needs. Becoming an expert in the storage solutions space, and understanding the different markets and geographical requirements takes someone who enjoys learning and problem-solving. We aim to ensure all our clients have a best-in-class experience from start to finish.

**Duties & Responsibilities**:

- Driven to look for new opportunities and generate new leads, B2B or B2C.
- Prospect, pitch, and close on a variety of product and service lines
- Prompt follow-up with prospects and clients to close the sale
- Provide detailed and accurate quotes.
- Actively listening and providing creative solutions to customers.
- Liaise with the facility, dispatch, and other internal partners.
- Deliver great customer experience with a positive demeanour.
- Upselling merchandise to help clients with their moving or storage needs.
- Takes the initiative to find new opportunities, build the pipeline and follow up.
- Assist with other projects as needed.

**Skills & Qualifications**:

- 2 + years of Call Center or Inside Sales experience
- Strong ability to negotiate, persuade and handle objections
- Previous sales or cold calling experience is an asset.
- Comfortable with inbound and outbound, phone-based sales
- Problem-solving abilities and looking for creative solutions
- Results-focused and driven to succeed.
- Relationship builder and able to engage with a variety of prospects and personalities.
- Team player with the ability to work independently
- Adapt to changing priorities, and meet deadlines in a fast-paced environment
- Proficient in spoken and written English
- Strong work ethic and positive team attitude

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus pay

COVID-19 considerations:
We follow all provincial and federal guidelines, we provide PPE and sanitizer for all employees and customers. We have the ability to socially distance in most of our facilities and many of our roles can work from home if necessary.

Application question(s):

- The position is hybrid - work from home 1 day per week and the rest from our office in Woodbridge. Are you willing and able to work in the office?
- What does great customer service mean to you? Please explain

**Experience**:

- Call center environment: 2 years (required)

**Language**:

- English (required)

Work Location: Hybrid remote in Woodbridge, ON L4H 1X9

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